ANM is looking for an Order Management Specialist to join our amazing team.
Who We Are:
ANM is a fast-growing IT consulting firm focused on building long-term, customer-focused relationships. We offer engineering excellence and quality customer service with a local focus. Our specialties include designing, developing, and deploying solutions for enterprise networking, data center & and cloud, collaboration, security, audiovisual, and Salesforce.
Our Benefits:
- Competitive Salary
- Full benefits package (Medical, Dental, Vision, Life Insurance, Short Term and Long-Term Disability)
- Paid Time Off
- 401K Plan
- Flexible Spending Account
- Employee Recognition Rewards
- Career training geared towards professional growth
Who We Are Looking For:
The Order Management Specialist is responsible for end-to-end order processing, and order tracking, while ensuring both internal and external customer satisfaction and control compliance. This role requires a procurement and customer service mindset, attention to detail, and the ability to effectively manage multiple priorities in a fast-paced environment.
What will you be doing as an Order Management Specialist
- Ensure orders are placed with vendors/suppliers in a timely manner and in accordance with control and audit requirements.
- Monitor order status and shipment progress, liaising with the appropriate contacts to ensure on-time delivery and invoicing.
- Serve as a point of contact for customer inquiries and order-related issues.
- Identify opportunities for process optimization and efficiency improvements within the Order Management workflow, implementing best practices and standard operating procedures.
- Maintain metrics and KPIs (Key Performance Indicators) related to order volume, productivity, SLAs and customer satisfaction.
- Mentor junior order management personnel, providing guidance, training, and support as needed.
- Collaborate with cross-functional teams to resolve order management issues and ensure customer satisfaction.
- Handle customer inquiries related to order management.
- Assist with special projects and initiatives as assigned by senior management.
Required education, technical skills, and/or experience:
- Bachelor's degree in business administration, operations management, or a related field or relevant experience commensurate with the desired level of education.
- Proven experience in operations, sales operations or customer service roles.
- Excellent communication and interpersonal skills, with the ability to effectively interact with employees at all levels of the organization.
- Proficiency in Microsoft Office Suite and experience with order management software/systems.
- Detail-oriented with strong organizational and time management skills.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Experience in NetSuite and Salesforce (or other CRM) environments is strongly desired.
- Industry experience within the VAR Space is strongly desired.
TRAVEL:
Travel is occasionally required for this position. Some projects may require out-of-the-area and overnight travel. Must have a valid driver’s license and motor vehicle insurance. Must be able to travel overnight, as needed.
ANM is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
