Resident Account Administrator

Company Overview 

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.   

 Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US.  At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed’. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.    

 Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.   

Resident Account Administrator

The Resident Account Administrator is to assist multiple communities with all duties outlined in this job description. This remote employee will be responsible for all bookkeeping, accurate reporting of deposits, vacancies, and income/delinquent balances. Additionally, the Resident Account Administrator will be responsible for all current and past resident communication regarding delinquency, Deposit Accounting, and dispossessory proceedings for all assigned properties. The Resident Account Administrator will report to the Senior Portfolio Director. However, when assisting specific properties, the Resident Account Administrator will receive directives from the Regional Director or Corporate Support Team.

Essential Duties & Responsibilities

• Conduct all business in accordance with the companies’ policies and procedures, Fair Housing, 
  ADA, Fair Credit Reporting Act and all other Federal, State and Local laws pertaining to MultiFamily Housing.
• Fully implement and enforce all policies and procedures as outlined in the Companies Policy and 
  Procedures Manual.
• Conduct weekly and monthly property audits as determined by the Senior Portfolio Director and 
  EVP.
• Assist associated communities with delinquency and inhouse collections efforts.
• Assist onsite teams in ensuring small balance reminders are sent regularly.
• It is the responsibility of the Resident Account Administrator to maintain accurate resident 
  records, update the Portfolio Collections Specialist weekly of rents collected, delinquent rents 
  outstanding, and eviction status.
• Ensure proper and timely completion of deposit accounting.
• Ensure accurate and timely completion of closeout, including a mid-month pre-close review.
• Prepare all notices such as late rent letters, notices to cure or surrender, and return payment 
  notifications.
• Ensure timely completion of monthly dispossessory and eviction filings.
• Coordinate with onsite team on all move out and dispossessory unit walks on a weekly basis.
• Coordinate timely posting of all rent and monies received onsite.
• Complete additional tasks as assigned or necessary.

Education & Experience

•  Prefer a minimum of a high school degree.
• At least 2 years in an Assistant Manager or 1 year in a Community Manager role
• Excellent written and verbal communication skills providing for effective communication with 
  residents, employees, peers, vendors, owners, etc. and to assist in efficient operations.
• Bi-lingual abilities (written and verbal) may be required based on specific needs of property.
• Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI, and related 
  is preferred.
• Comprehensive understanding of Landlord/Tenant laws and application, familiarity with the state 
  specific Lease and Addendums, Federal Fair Debt Practices Act, Fair Housing/ADA regulations 
  and application, OSHA & EPA requirements for property management industry.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.

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