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Call Center Rep

extra holidays - extra parental leave
Remote: 
Full Remote

Offer summary

Qualifications:

High School Diploma or GED, Good listening and organizational skills, Strong phone and verbal communication skills, Customer service experience is desirable.

Key responsabilities:

  • Take customer calls and provide satisfactory answers
  • Manage call center database and update information
  • Inform clients about new products and services
  • Collaborate with colleagues to improve service
  • Adhere to company policies and procedures

Inszone Insurance Services logo
Inszone Insurance Services Insurance SME http://www.inszoneinsurance.com/
201 - 500 Employees
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Job description

We are looking for a Call Center Rep that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Essential responsibilities

Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
Manage call center database; enter new information as necessary.
Call clients and customers to inform them about the company's new products, services and policies.
Collaborate with other call center professionals to improve customer service.
Adhering to all company policies and procedures.

Qualifications and requirements

High School Diploma or GED.
Previous experience in customer services or contact centers is desirable but not mandatory
Good listening skills and a strong customer focus
Possess good organizational and record-keeping skills.
Strong phone and verbal communication skills including active listening

Required profile

Experience

Industry :
Insurance
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Communication
  • Organizational Skills
  • Record Keeping
  • Active Listening

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