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Technical Support Specialist (L1)

extra holidays - fully flexible
Remote: 
Full Remote
Work from: 
Egypt

Offer summary

Qualifications:

Proficient in technical troubleshooting, Experience with software and hardware, Good customer service skills, Technical degree preferred.

Key responsabilities:

  • Assist clients with technical issues
  • Troubleshoot software and hardware problems

Syrve logo
Syrve Scaleup http://www.syrve.com/
51 - 200 Employees
About Syrve
Syrve’s mission is to create remarkable, trusted tech that enables hospitality businesses to cut through the grind of everyday tasks and build a strong business advantage. Syrve introduces modern solutions to long-standing challenges that are simpler, easier, and smarter than ever before, to give customers the tools they need to operate with confidence. Syrve has a vision. We see a future where customers enjoy a truly incredible experience and can focus more on what they do best. No matter where they are. Or how they operate. For this vision to become a reality, we need to break down silos, bringing front of house, back of house, and back-office operations together to achieve a common goal. Focus on your business. We’ll drive your operation in powerful new ways. Our smart hospitality software gives you the edge. Success built in
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Job description

Welcome to Syrve, a leading provider of comprehensive software solutions for cash registers and restaurant management. With a strong foothold in the international market, we are proud to serve over 7500 customers worldwide and counting.

Role Description

We are looking for a Technical Support Engineer to join our team and provide exceptional support to our users. In this role, you will be the first line of contact for clients, assisting them with technical issues, troubleshooting software and hardware problems, and ensuring a smooth user experience.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Hardware SupportClient ServicesHelp Desk Support

Other Skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Communication
Are you interested?

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