Customer Service Representative

Description

Join a Company That Invests in You

Seeking Alpha is the world's leading community of engaged investors. We’re the go-to destination for investors looking for actionable stock market opinions, real-time market analysis, and unique financial insights. At the same time, we’re also dedicated to creating a workplace where our team thrives. We’re passionate about fostering a flexible, balanced environment with remote work options and an array of perks that make a real difference.

Here, your growth matters. We prioritize your development through ongoing learning and career advancement opportunities, helping you reach new milestones. Join Seeking Alpha to be part of a company that values your unique journey, supports your success, and champions both your personal well-being and professional goals.

What We're Looking For

We are looking for a Customer Service Representative to join our Customer Service team. In this role, you will be responsible for answer users’ questions by phone and email and help them make the most out of their subscriptions. The position is 100% remote, work from home. 

What You'll Do

• Manage large amounts of incoming phone calls and tickets
• Actively perform product feature tours, updates, retention, and feedback calls with customers
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Address customer queries by identifying their needs and providing complete and accurate solutions
• Go the extra mile to engage customers

Requirements

• Very high level of English (verbal and written) - Must
• At least two years of experience in customer support over the phone
• Strong phone contact handling skills and active listening
• Track record of over-achieving quota and a knack for up-selling additional products/services
• Familiarity with CRM systems and best practices
• Customer orientation and ability to adapt/respond to different types of customer personalities
• Ability to multitask, prioritize, and manage time effectively
• Experience in providing support for financial institutions - an advantage
• Experience in providing support in a B2C environment - an advantage 
• Knowledge of U.S. stock markets and terminology - an advantage

Location: Remote work in India

Working terms: Night Shifts (05:30 PM to 03:30 AM IST, including 1-hour break), Monday to Friday.