This is a remote position.
Responsibilities:
Handle inbound customer calls, ensuring queries are resolved efficiently and effectively.
Provide support through online chat, email, and video calls.
Access and navigate the internal CRM to retrieve customer order details.
Process refunds, exchanges, and other customer requests in line with company policies.
Send out email and SMS quotes to customers.
Escalate complex issues to the relevant department or senior staff.
Maintain a high level of product knowledge to provide accurate information to customers.
Document and log all interactions in the CRM system.
Participate in regular training sessions to stay updated with product changes and company policies.
Strong written English and verbal communication skills.
Proven experience in a voice support role or similar.
Ability to multitask and manage multiple channels of communication.
Noise-cancelling headset with a clear microphone.
Familiarity with CRM systems and practices.
Ability to work under pressure and handle challenging customer interactions.
A positive attitude and a passion for delivering exceptional customer service.
LTVplus
2COMS Consulting Pvt. Ltd.
Tensoten Services
Indian Occupation