Staff Engineer

About ShiftCare

ShiftCare’s innovative software is a market leader which helps Australian & American disability support providers, in-home aged carers and allied health professionals, streamline the way they work by creating efficiencies in rostering, client management and billing, enabling businesses to grow.

About The Team You’ll Be Joining

The ShiftCare Engineering team is on a mission to make ShiftCare accessible to more businesses across Australia & the United States, but this is just the beginning of our journey. Doubling in revenue every year, we are having a fun time scaling our systems and processes appropriately.

You will help us in ensuring our main feature development team delivers software designed, built and maintained to the highest standards to enable our growth. We treat software development as a craft and are passionate about reliability, our customers, and doing more with less.

The Role

Reporting to ShiftCare’s CTO, as a Staff Engineer, you will play a pivotal role in driving technical excellence elevating the skills of the entire engineering team, and ensuring the scalability, reliability, and performance of our platform. Your feedback and experience will be required to identify potential areas of improvement and design the most efficient plan to do so.

You will be responsible for designing, implementing, and maintaining scalable and robust solutions to meet the needs of our customers acting as a multiplier of the rest of the team rather than on your own. Working closely with cross-functional teams, you will contribute to the architecture, development, and deployment of our SaaS products, ensuring high performance, reliability, and security.

What You'll Do In The Role

• Provide technical guidance, mentorship, and support to junior and mid-level engineers. Lead by example, promoting best practices, and fostering a culture of continuous learning and improvement.
• Collaborate with product managers, designers, and other stakeholders to translate business requirements into scalable and maintainable software solutions. Drive architectural decisions that align with the company's long-term goals and vision.
• Take ownership of critical components and features within our Ruby on Rails stack.
• Champion the implementation of robust monitoring and observability solutions to improve system visibility, detect anomalies, and troubleshoot issues proactively (we use New Relic and others).
• Contribute to the continuous improvement of our development processes, including code reviews, automated testing, and deployment pipelines.
• Troubleshoot and resolve complex technical issues related to our SaaS platform, ensuring minimal downtime and maximum reliability.
• Identify and implement improvements to our products and processes to support our growth.
• Coordinate the delivery of features from the roadmap through each stage of the development cycle.
• Participate in the planning and estimation of development tasks, and ensure timely delivery of features and enhancements.
• Lead by example in terms of excellence, attention to detail, evaluating priorities and risks, designing scalable solutions, etc.

About You

• You have ample experience designing and shipping scalable, reliable and maintainable systems that operated at large scale. Ideally in a similar stack as ours: Ruby on Rails, React/Vue, AWS.
• You have a few years of experience being one of the most experienced developers in a team (or teams), with responsibility over their outcomes, acting as a multiplier and have learnt some lessons along the way.
• You are passionate about learning, continuous improvement, and excellence in software engineering as a craft, and love nurturing a culture that embraces those values.
• You thrive when given autonomy and responsibility to identify problems, drive solutions and bring the team along encouraging a healthy and inclusive work environment that’s both supportive and challenging to promote growth.

This is an Australian-based role whereby only candidates residing in Australia would be considered for the same.

Benefits