Implementation PM II, Healthcare SaaS

At Medbridge, we create innovative SaaS solutions that help patients recover faster while reducing the cost of care. Our technology is trusted by the country’s largest healthcare providers, and now, we’re expanding our Implementation team with an experienced and enthusiastic Implementation Project Manager II. 

We hire in the following states: AZ, CO, FL, GA, IL, IA, KS, MA, MI, MN, NC, NY, OH, OR, PA, TN, TX, UT, VA, WA, WI. 

As an Implementation Project Manager II, you will act as a strategic partner to our clients, ensuring seamless adoption of the Medbridge platform. By applying your project management expertise and understanding of healthcare systems, you will deliver tailored implementation strategies that improve clinical workflows and patient outcome.

WHY MEDBRIDGE 

• We are mission driven. At Medbridge, our mission is clear - we want to help everyone move well, feel well, and live well. 
• You’ll make an impact here. 300,000+ clinicians use our products daily, impacting millions of patients. In this role, you help create experiences that impact these important leaders. 
• Our customers love Medbridge! We work with 9 of the top 10 Private Practice and hospital systems nationwide, and 6 of the top 10 home health organizations. have a nearly 100% client retention rate and are continuing that work in 2024 and beyond. 

WHAT YOU WILL DO 

• Lead and manage cross-functional projects, ensuring successful planning, execution, and delivery within scope and timeline. 
• Assess client health systems to identify clinical challenges and align solutions with their objectives. 
• Develop and track detailed project plans, establishing key metrics and mitigating risks to ensure implementation stays on track. 
• Collaborate with key stakeholders on executing a bespoke change management plan to secure buy-in, address concerns, and facilitate operational changes. 
• Conduct training sessions for clinical staff, ensuring effective adoption of the Medbridge platform. 
• Maintain accurate customer records and update project progress using CRM and project management tools. 
• Act as a bridge between clients and internal teams, driving insights for product and content development and shaping future implementation frameworks.

WHAT WE NEED 

• BA/BS degree or equivalent experience. 
• 3–6 years of experience managing the full lifecycle of medium to large-sized technology implementation projects in the healthcare/healthtech sector, with a proven track record of delivering on time.(e.g., EMR/EHR integration or other operations-impacting technology). 
• Strong background in Software-as-a-Service (SaaS) project management, with 2–4 years of experience supporting client process optimization and change management, preferably within a healthcare context. 
• Demonstrated ability to guide healthcare clients through clinician-impacting operational changes, ensuring adoption and satisfaction. 
• Expertise in project management tasks and governance, including project planning, resource reporting, risk mitigation, and escalation to senior management. 
• Exceptional communication and stakeholder management skills to facilitate complex decision-making, resolve issues, and align operational needs with technical solutions.  Detail-oriented with the ability to manage granular project details while maintaining a strategic, “big picture” approach. 

WHAT WE PREFER 

• Prior experience with EMR/EHR integrations. 
• Project Management Professional (PMP) Certification or equivalent 
• Change Management Certification (e.g., Prosci, CCMP 
• Hands-on experience with leading project management tools (e.g., Monday.com, Jira, MS Project). 

OUR VALUES 

• Excellence: A job worth doing is a job worth doing RIGHT. 
  • We believe that excellence is never an accident. It’s the result of high intention, sincere effort, and intelligent execution. 
  • We are change-makers who push the boundaries of what is possible, continually reimagining patient care. 
  • We realize that our work impacts people’s health and demands that we hold ourselves to the highest possible standards. 
  • We know a good thing when we see it; when exceptional talent comes our way, we hire them and help them grow. 
  • We understand the value of time, and we give our best effort everyday because we have a day in which to give it. 
• Fortitude: Our goals are big. Our dedication is bigger. 
  • We embrace ambitious and challenging projects with confidence in our ability achieve them together. 
  • We are courageous as we venture into the unknown. 
  • We persevere in the face of difficulties 
  • We do not let perfection be the enemy of progress; we focus on taking the next best step forward. 
  • We take ownership of our mistakes and of our successes, and we learn from both.
• Service: We work for something more important than ourselves. 
  • We care deeply about our colleagues, customers, and patients, ensuring our work at Medbridge has a lasting impact. 
  • We take a multi-disciplinary, data-oriented approach to solving problems. ? We lead with confidence and humility, embracing a servant-leadership mindset as  support and challenge one another to reach our shared goals. 
  • We know that if we do great work, we help people live healthier lives. 

Salary Range: $85,000 - $100,000 

At MedBridge, salary ranges are assigned to a job based on 3rd party salary benchmark surveys.Individual pay within this range is informed by the candidate's skills, capabilities and experience. 

We embrace diversity and are an equal opportunity employer. All qualified applicants will recei consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, your identity expression, or whatever else makes you unique, if you want to raise the bar and join an amazing team of passionate people, then we'd love to work alongside you at Medbridge. 

Take the Next Step 

If you’re excited about this opportunity and think Medbridge is the right fit for your career, app now! Our Talent Acquisition team will follow up with you shortly.