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Customer Support Associate

Remote:

Full Remote

Contract:

Full time

Salary:

22 - 22K yearly

Experience:

Mid-level (2-5 years)

Work from:

Turkey, Pakistan, Indonesia, Philippines, Brazil

Offer summary

Qualifications:

Minimum 2 years of customer service experience, Strong written and verbal communication skills, Proficient with computers and spreadsheets, Ability to work independently or in a team.

Key responsabilities:

Respond to customer inquiries via chat and email
Resolve support issues and provide technical troubleshooting

Threecolts Scaleup https://threecolts.com

201 - 500 Employees

See all jobs

Job description

Salary $22,000 per annum.

Working hours : 2pm - 10pm EST

At Threecolts, we're not just a software suite; we're a powerhouse for Marketplace entrepreneurs and well-known international brands. Our mission? To revolutionize the Commerce landscape by acquiring, launching, and scaling cutting-edge software tailored for Amazon and Walmart businesses. With robust capital backing and a clear vision, we're poised for an exhilarating phase of accelerated growth. Join us on the journey!

Our vibrant team spans the globe, comprising over 200 innovative minds from 32 countries across five continents. Together, we foster a culture of collaboration, diversity and relentless pursuit of excellence. At Threecolts, every day is a new opportunity to shape the future of Commerce, supported by a community that's as passionate about success as you are.

We are looking for a Customer Support Specialist to assist our customers with the technical understanding of our products and services and to assist with the resolution of any issues they may have.

The duties of a Customer Support Specialist encompass addressing customer inquiries, suggesting solutions, and assisting with the navigation of features and functionalities. Additional duties are to focus on proactive support by ways of collecting customer feedback and writing articles, working with product managers on roadmaps and customer outreach.

Success in this position requires strong communication skills and the ability to establish trust with our clients. Familiarity with help desk software is also essential.

Your contribution will play a vital role in solidifying our company's reputation for providing outstanding customer support throughout the post-sales processes.

This is an Independent Contractor position that requires you to work from your own device.

Key Duties & Responsibilities :

Give prompt answers to customer inquiries via chat and email from ticketing system

Resolve support issues such as cancelation, product knowledge gaps and general account assistance

Go the extra mile to provide knowledgeable help and accurate details to customer inquiries

Identify, investigate, and resolve user issues when possible or follow escalation routes

Perform technical troubleshooting and data analysis to determine the root causes of the issue. Provide solutions or action plans for customers that resolve the issue.

Resolve customer complaints quickly and effectively

Share feature requests and effective workarounds with team members

Gather customer feedback and share with our internal teams

Create and update internal macros and documentation

Learn from customer interactions to help innovate customer experience improvements with better software and support tools

Opportunity to work on additional projects as necessitated by the Support team

Qualifications :

Minimum 2 years of customer service experience

Ability to work independently and in a team, self-starter and energetic

Work well under pressure

Proactive hands-on, roll up your sleeves and do whatever it takes to get the job done attitude

Excellent written and verbal communication and problem-solving skills

Strong multi-tasking abilities

Contributor to a positive and results-oriented team environment

Growth mindset with a curiosity to learn new products and skills

Experience with maintaining and updating articles and training materials

Strong skills with computers and spreadsheets

Able to handle research-heavy tickets

Ability to assist with customer-facing webinars and conferences

Familiarity with our industry is a preferred but not required

We are striving to create a diverse and inclusive environment. We encourage all applicants to apply for our roles. We value and actively seek diverse talent!

Get to know us a bit better:

https://www.threecolts.com/