Client Partner Consultant, DentaQuest

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

The opportunity:

The Client Partner is responsible for contract deliverables, including compliance reporting, financial reporting and service level performance reporting. The Client Partner is also responsible for ensuring effective coordination and communication of client requests to ensure client expectations are satisfied.

How you will contribute:

• Responsible for on-going, effective communications and service to the current clients via on-site meetings, conference calls, and day-to-day interaction.

• Provide support to DentaQuest leadership for administration of the client’s program, and communicate information accurately and efficiently, to ensure that DQ is meeting and exceeding client expectations, and the terms of the RFP and contract.

• Identify and communicate client expectations to DQ leadership and staff, and ensure expectations are delivered effectively. Resolve issues and strengthen relationships at various professional levels within the client’s organization.

• Responsible for coordination and serving as primary point of contact for client audits of DentaQuest programs to include coordination of documentation requests, meeting organization, and responding to auditor follow-up requests to DentaQuest.

• Develop and maintain relationships with appropriate functional areas within DentaQuest to ensure effective contract performance. 

• Support innovative business practices and process improvement opportunities for current and prospective clients (e.g., P4Q, QARR, ER Diversion).

• Monitor changes in regulations and fee schedules, and communicate same to ensure compliance with state and federal guidelines.

• Perform functions that support timely and accurate reporting to clients.

• Responsible for updating Office Reference Manuals, implementing corrective action plan response and effectively organizing client audits.

• Develops and submits IODs based on CMS, market- or client-specific program requirements.

• Manages process for obtaining program requirements, documentation, support and other special requests from clients.

• Provides regular updates to senior management on internal and external issues affecting market performance.

• Represent DentaQuest at health fairs, conferences and advisory meetings through the State.

• Other duties as assigned.

What you will bring with you:

Required Qualifications:

• Bachelor’s Degree in Business, Healthcare Administration (or related field) or equivalent, relevant work experience.

• Five years’ experience working with external clients/customers; proven track record of providing superior service to internal and external customers.

• Well-organized and superior organizational, written and oral communication skills, particularly presentation skills.

• Knowledge of group benefits. Proven ability to provide consultative services to proactively meet customer needs, using management reports, offering training opportunities and recommending innovative solutions.

• Ability to work independently and as part of a team.

• Proficient with general computer software including Microsoft Excel, Word and Outlook.

• Proven problem-solving skills.

• Ability to make good judgment conclusions based on data available with minimal supervision.

• Ability to prioritize and organize multiple tasks with tight deadlines.

• Excellent customer service skills.

• Up to 20% local travel required

PHYSICAL DEMANDS:

• Ability to work in a traditional professional office setting/remote equivalent.

• Ability to effectively operate computer equipment.

• Work schedule may vary and is determined by project schedules.

• Ability to travel as projects dictate

• Ability to efficiently operate all job-related office equipment.

• Ability to communicate via telephone and work in virtual teams

• The office environment is active with high voice levels and interruptions that may challenge hearing and concentration.

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

Life is brighter when you work at Sun Life

• Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more

• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account

• A flexible work environment with a friendly, caring, collaborative and inclusive culture

• Great Place to Work® Certified in Canada and the U.S.

• Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running

Salary Range: $63,000 - $94,500

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.