Software Developer Engineer - L2 Support

Hi, I'm Rita Dias, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are looking for an experienced Software Developer Engineer with excellent troubleshooting skills to support our teams working on Quote and Order. Responsible for troubleshooting, designing, analyzing, writing code, modifying, and debugging CSG products.

What you will be doing:

• Design, analyze, write code, modify, and debug CSG product applications such as, but not limited to, .Net applications, Java, and Assembler.

• Analyze and perform bug verification, release testing, and beta support for assigned products.

• You may assist in performing on-site client work on complex applications.

• Provide QA support as needed.

• Engage in cross-team activities ensuring completion of projects on schedule.

• Leverage CSG’s source control best practices for tools and configuration items created or modified.

• Create and maintain both customer and technical documentation for tools and processes created or modified.

• Provide customer support for existing and new monitoring infrastructure.

• Regular and reliable attendance is required.

• Incumbent is accountable for professional working behavior including building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem-solving while demonstrating CSG’s core competencies and values.

You should have:

• 2–4 years of experience in technical support or a similar role.

• Strong troubleshooting skills for systems, applications, and integrations.

• Proficiency in Java for debugging and issue resolution.

• Familiarity with GitHub for version control and code repository management.

• Experience with Jenkins for CI/CD pipelines and automation.

• Working knowledge of Kubernetes for container orchestration.

• Familiarity with Kafka for distributed messaging and event streaming.

• Strong knowledge of APIs, SQL, or scripting (a plus).

• Excellent communication and customer service skills.

• Strong problem-solving abilities and attention to detail.

• Ability to work under pressure and handle multiple tasks.

• Experience with root cause analysis and documenting solutions

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid

• Employee Belonging Groups

• Healthcare: Dental, Medical, and Vision

• Paid Vacation, Volunteer, and Holiday Time Off

• And so much more!

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here

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