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Sales Agent

Remote:

Full Remote

Contract:

Full time

Work from:

Australia

Offer summary

Qualifications:

Previous experience in sales support or customer service., Experience with CRM software like Salesforce., Proven ability to cold call and set appointments., Strong organizational skills and attention to detail..

Key responsabilities:

Make outbound cold calls to potential clients.
Update and maintain customer information in CRM.

BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/

501 - 1000 Employees

See all jobs

Job description

This is a remote position.

Schedule : Monday to Friday, 10:00 AM to 6:00 PM Hudson, MA EST with 30-min paid break

Position Overview:

We are seeking a proactive and results-driven Sales Support Representative to assist our sales team by initiating contact with potential clients, managing customer communication, and coordinating project details. The primary responsibilities of this role include cold calling to set appointments for senior team members, answering inbound phone calls, updating our CRM system, following up with leads to convert them into customer orders, and coordinating project details between customers and contractors. The ideal candidate will be highly organized, have excellent communication skills, and be comfortable working in a fast-paced environment.

Key Responsibilities:

Cold Calling: Proactively make outbound cold calls to potential clients to schedule appointments for the sales team.
Phone Support: Answer incoming calls from clients and potential customers, addressing inquiries and providing information as needed.
CRM Management: Regularly update and maintain customer information, lead status, and appointment details in our CRM system.
Lead Follow-up: Follow up with warm leads to move them through the sales funnel and initiate customer orders.
Project Coordination: Communicate with customers and contractors to coordinate project details, ensuring all parties are informed and aligned on schedules and requirements.
Customer Support: Assist in resolving customer issues or concerns related to orders or project details.
Administrative Tasks: Assist with other sales and administrative tasks as needed to support the team and ensure smooth operations.

Essential Job Duties:

Quickly respond to inbound leads and phone calls.
Meet or exceed the new business sales goals.
Prepare proposals, quotes, contracts, or presentations for potential customers.
Recommend services to customers based on their stated requirements
Successfully onboard with customers. Includes answering customer questions and concerns.
Actively manage projects and pipelines using Salesforce. Update all information, lead status, and communication notes on a regular and ongoing basis.
Identify & assign contractors to match customer requirements.
Act as a liaison between our customers, drone pilots, and independent contractors.
Assist with operations as needed throughout projects.
Other duties.

Requirements

Previous experience in sales support, customer service, or a related role.
Excellent communication and interpersonal skills, with the ability to build relationships over the phone.
Experience with CRM software (e.g., Salesforce, HubSpot) and a strong ability to manage and update data.
Proven ability to cold call and set appointments with potential clients.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
Attention to detail and a focus on accuracy when handling customer data and project details.
Self-motivated, with the ability to work independently and as part of a team.

Preferred Skills:

Familiarity with the sales process and lead conversion strategies.
Experience working with contractors or in a project management role is a plus.
Proficiency with basic office software such as Microsoft Office or Google Workspace.