Overview:
Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and practice, producing Results that Matter. Come work with the best! We offer opportunity, unique challenges, and clear-sighted commitment to the mission. SPA: Objective. Responsive. Trusted.
The Space and Intelligence Division provides professional services to the US Space Force, Combatant Commands, Intelligence Community, and NASA. Our work includes enterprise architectural assessments, systems engineering and integration, test, planning and execution, cost estimating and analysis, acquisition support, and cybersecurity. We are trusted partners developing approaches and concepts to meet emerging high priority needs, assessing cutting-edge technologies, and supporting capabilities for our National Defense. Come join the fastest growing Division at Systems Planning and Analysis, Inc.!
The Space Systems Group (SSG), part of SPA’s Space and Intelligence Division, provides timely and objective assessments and recommendations integrating technical, operational, programmatic, policy and business analysis. We focus on our key clients in the Space community including the US Space Force’s Space Systems Command (USSF/SSC), one of the three designated Field Commands under USSF. We work tirelessly to provide integrated solutions based on information and communications throughout the chain of command. We provide clear and consistent analysis and recommendations which are aligned to strategic and leadership goals while balancing the ability to execute on time and on budget within the technical communities. Come join an organization responsible for being a key enabler of Spacepower!
SPA has an immediate need for a Platform Customer Success Engineer.
Responsibilities:As a Platform Customer Success Engineer (CSE) at SPA, you will be responsible for ensuring a seamless, white-glove experience for all users and developers leveraging our PaaS solution. Acting as the first line of customer engagement, you will combine your deep technical expertise with a strong commitment to customer satisfaction. This role is critical to empowering customers by enabling them to achieve their goals while maintaining open lines of communication for feedback, training, and support. Additionally, this role serves as the primary backup to our Chief of Platform Operations, thereby requiring you to have a strategic perspective on platform priorities and operations.
Key Responsibilities include but are not limited to the following:
About the Must Haves
At SPA, we strive to deliver a robust total compensation package that will attract and retain the top talent. Elements of the compensation package include competitive base pay and variable compensation opportunities.
SPA provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, etc.
Please note that the salary information shown below is a general guideline only. Salaries are commensurate with experience and qualifications, as well as market and business considerations. Salary pay range: 180k - 245k.
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