Job description

This is a remote position.

Evercam is an AI-powered, market-leading construction technology solution designed to improve productivity and visibility on construction sites around the world.

We have always been at the forefront of creating a global, remote, and multicultural team, now we want to take this to the next level. With team members based in Ireland, UK, US, SG, AU, Philippines, Algeria, Poland, Pakistan and more, we believe this is the future, and we want to build a world-class company that is an example of that.

As a Technical Support Specialist, you will troubleshoot complex technical issues, provide timely customer feedback, and support the roll-out of new installations. Engaging directly with customers and internal stakeholders, you'll also create and update written documentation, requiring excellent written and verbal communication.

The ideal candidate will be excited by the chance to improve the customer experience. This means not only engaging daily to solve problems, but also proactively gathering customer feedback to enhance the Evercam suite of products and services

Also, as a Technical Support Specialist, you are someone proactive, energetic, and technically skilled go-getter with excellent interpersonal skills and complete mastery of the English language. In this fully remote role, you'll take ownership in providing technical support and service restoration to customers via phone or email.

Technical Support Responsibilities would include:

Identifying hardware and software solutions.
Troubleshooting technical issues
Diagnosing and repairing faults.
Resolving network issues.
Provide remote guidance for Installing and configuring hardware and software.
Speaking to customers to get to the root of their problem quickly.
Providing timely and accurate customer feedback.
Talking to customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Supporting the roll-out of updates and other maintenance tasks.
Providing support in the form of procedural documentation.
Managing multiple cases at one time

Requirements

Prior experience in advanced tech support, advanced desktop support, or a similar role
Experience with Linux - Strong command-line proficiency, including file manipulation, package management, system configuration, and scripting (e.g., Bash).
Experience with CCTV/IP Cameras, bonus points for an In-depth understanding
Proficient in troubleshooting network connectivity issues, understanding networking protocols (TCP/IP, HTTP, DNS, DHCP), and experience with VPN configuration.
In-depth knowledge of networking concepts
Experience configuring Raspberry Pi/Jetson devices, troubleshooting hardware/software issues, and involvement in custom projects.
Excellent communicator of the English language, both written and verbal
Strong attention to detail and exceptional problem-solving skills
Degree in computer science, information technology, or a related field or equivalent experience.
Excellent interpersonal skills, Energetic, go getters
Proactive