Account Manager I (Remote - Ontario)

About Blackhawk Network:

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

This position is remote out of Ontario, Canada.

Proactively develop and manage client programs, delivering best in class service and adding value to ensure retention and uplift as well as looking to cross-sell in other BHN products to increase overall account values.

• Proactively manage the day-to-day operations of your accounts
• Develop and manage strong relationships with clients that ensure retention of accounts
• Proactively manage existing client accounts, including but not limited to:
  • Conduct client meetings where necessary including regular formal reviews
  • Identify potential opportunities to add value and grow client relationships to maximise profitability
  • Prepare appropriate operational documentation for your accounts i.e Statement of Work, programme documentation, project plan etc.
  • Handle client queries and liaise with internal departments when necessary, ensuring a professional working relationship is adhered to
• Proactively review and work within company policies, standard operating procedures, company and legislative updates to ensure you are working in line with best practice and business risk is minimised
• Provide support to coworkers and cross-functional team ensuring that escalations are raised accordingly

• Strong written communication skills
• Able to run face-to-face meetings with senior client contacts
• Ability to act on ‘sales cues’ both on the phone and in person
• Previous client account management desirable
• Strong organisational skills
• Strong sense of accountability
• Experience of Word, Excel, PowerPoint and Outlook
• Highly self-motivated and ability to multi-task
• Personable, with the ability to build rapport
• Thrives on pressure and hits target
• Excellent attention to detail

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays throughout the year 2025, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees. 

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.