Implementation Consultant

This is a remote position.

Implementation Consultant

Location: Remote

About Us

At Genesis Digital Solutions, we help companies innovate and thrive in the digital world. We are a team of technology and IT consulting specialists committed to excellence and making a real impact on our clients' projects. If you're looking for a dynamic environment where you can grow and contribute to cutting-edge technological solutions, we want to meet you!

What You’ll Do

• Provide post-sales services including software implementation, scripting, upgrades, and migrations.
  
• Work closely with the customer and project teams to ensure all deliverables are executed on time, with quality and on budget.
  
• Establish and rapidly build customer trust and confidence through your technical expertise.
  
• Gather requirements for solution delivery, working closely with customers and vendors to understand use cases and parameters.
  
• Drive onsite workshops and consult with customers to help with their project needs.
  
• Prepare technical documentation for customers, including Acceptance Test Plans.
  
• Write high-quality scripts for solution delivery, migration, and static data import.
  
• Track issues, manage action items, and troubleshoot customer issues throughout the project.
  
• Deliver product training to customers, both onsite and remotely.
  
• Transfer knowledge to the technical support team when the project is completed.
  
• Act as a liaison between the customer, sales, engineering, and technical support teams.
  
• Develop and promote best practices for the services team.
  

Qualifications

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent experience.
  
• Minimum 3 years of experience in a customer-facing role, implementing complex software solutions.
  
• Strong communication, facilitation, and organizational skills.
  
• A strong desire to learn, face new challenges, and grow into higher responsibilities.
  
• Proven ability to influence customers, internal stakeholders, and technical teams.
  
• Strong time management, organization, and presentation skills, with the ability to negotiate and collaborate effectively.
  
• Ability to work independently within virtual teams, across multiple time zones.
  
• Positive attitude and strong work ethic.
  
• Strong problem-solving and troubleshooting skills with the ability to resolve technical challenges.
  
• Experience with VM, Unix/Linux, and Unix shell scripting.
  
• Proficient in JavaScript, Python, or Perl.
  
• Experience working with SQL and relational data models.
  
• Knowledge of security architectures and firewalls.
  
• Familiarity with networking concepts (TCP/IP, UDP, routing protocols, layer 2 and 3 switches, firewalls, load balancers, etc.).
  
• Understanding of telecommunications domain and standards (TR-069, DOCSIS, GPON, etc.).
  
• Experience with Cloud Computing concepts (AWS, GCP, Microsoft Azure).
  
• Familiarity with BSS/OSS systems.
  
• Ability to design scalable and high-availability (HA) systems.
  
• Willingness to work flexible hours and ability to travel internationally up to 25%.
  

Nice to Have

• Experience with database deployment and administration, especially Oracle, MySQL, and MongoDB.
  
• Familiarity with Ansible and YAML.
  
• Telecoms or Cable Operator experience.
  
• Experience with monitoring tools (e.g., MRTG, Nagios, Cacti, Sniffer).
  
• Experience with REST APIs, SOAP APIs, and software integrations.
  
• Experience with load balancing, HTTP server setup using NGINX or HAProxy.
  
• Exposure to technologies like OpenLDAP, ElasticSearch, Kibana, Kafka, Postman.
  
• Experience with containerized solutions using Kubernetes and Docker.
  

What We Offer

• A workplace that values innovation and personal growth.
  
• Opportunities to work on high-impact projects.
  
• Flexible hours and remote work options.
  
• Support for professional development, including training and certifications.
  
• Health and life insurance.
  
• 25 days of annual leave.