Job description

Executes routine operational process methods, runbooks, and procedures. Assists in improvements. Gathers and organizes documentation for process mapping across working groups. Works closely with Product Organization to drive process improvement.

Key Responsibilities:

Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.

Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.

Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.

Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.

Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.

Works as team member in business process methods, runbooks, and procedures. Assists to implement basic improvements. Prepares extensive written documents, process work flow diagrams, and business requirements.

Qualifications:

High School Diploma or regional equivalent required

Bachelor's Degree required, preferably in field related to role.

Client/Customer Service

Coaching/Counseling

Equipment Tracking Management

Network Device Naming Schemes

Network Rack Patch-Panel Design

Network Service Monitoring Systems

Process Improvement

Qualitative/Quantitative Research

Script Maintenance

Software Installation

Technical Acumen

Technical Support

Technical Writing Skills

The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY and WA. This information applies only to individuals working in these states.

The anticipated starting pay range for Colorado is: $50,500 - $74,030.

The anticipated starting pay range for Hawaii and New York (not including NYC) is: $53,600 - $78,650.

The anticipated starting pay range for California, New York City and Washington is: $58,800 - $86,240.

Based on eligibility, compensation for the role may include variable compensation in the form of bonus, commissions, or other discretionary payments.

These discretionary payments are based on company and/or individual performance, and may change at any time.

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.

Information on benefits offered is here.

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