Job description

Protecting one billion people from cyber threats? If you find this proposition more exciting than scary, come on board and grow with us.

Whalebone is a global company working on user-centric cybersecurity products for telcos, ISPs, enterprises, public institutions, and governments that provide millions of everyday internet users unyielding protection from malware, phishing schemes, ransomware, and other malicious digital attacks without the need for them to download anything. Whalebone is headquartered in Brno, Czech Republic.

At this point, Whalebone has 400+ customers in telecommunications and corporate sectors (A1, O2 Telefonica, Tele2, Panasonic, Bauhaus, and many others) around the globe. With nearly 100 team members of multiple nationalities, Whalebone ranked 22nd in Deloitte’s list of fastest-growing companies in Central Europe.

We create cybersecurity products that people can actually use. We protect them against viruses and fraud on the network so that the users do not have to handle anything.
Thanks to this approach, we already protect tens of millions of people worldwide. Become a significant part of an important and ambitious project as a Customer Success Director.

Responsibilities

Team Leadership and Development

Oversee team and portfolio performance, focusing on revenue growth and penetration.
Conduct regular QBRs, create and execute Success Plans, and plan trips.
Build and manage C-level relationships.
Develop team members by running quarterly feedback sessions and creating development plans in collaboration with HR.
Evaluate team performance quarterly and determine bonuses based on results.

Strategic Planning and Reporting

Forecast revenue for the team's portfolio and create Account Plans.
Provide weekly customer updates, including progress on projects, meetings, and other highlights.

Personal Account Management