Customer Support Specialist

*This is a full-time, 8-hour per day contract role (B2B or Independent Contractor). Candidates must be available to work during US core hours, from 7:30 AM to 4:00 PM CST (14:30 - 23:00 CET). Although this is a remote position, the candidate must reside in Poland.

Come for the mission. Stay for the experience.

Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us - even you! 

Healthcare benefits are complex, underutilized, and a mystery for most users. We’re removing that complexity. Now more than ever, employers are adding value to their employees’ benefits like telemedicine and mental health services. HealthJoy’s industry-changing tech platform consolidates those benefits into a simplified benefits experience, saving users time and money.  

With over $100M in fundraising to date, and the successful closing of our recent Series D, HealthJoy has garnered workplace awards for Inc.’s Fastest Growing Startups and Built In Chicago’s Best Places to Work while growing globally to nearly 400 team members. We’re continuing down the path of high growth and high impact, and this role is a key member of the Member Services Team making that happen.

Your impact:

• As the Healthcare Concierge (Customer Support Specialist) you will be responsible for processing the members’ requests (tickets). The highest priority is to deliver a quality product, and fully inform members about their benefits and the best ways to use them within the shortest time possible.
• Interact with members via telephone and chat to assist and support an appropriate level of care. This may include making inbound/outbound calls to members and/or providers to assist in scheduling appointments and closing gaps in care.
• Search for doctors, clinics, and other healthcare facilities that suit the members’ needs most accurately. Conduct further communication with the providers.
• Partner with your leadership team, the practice administrative, or clinical staff to determine the best strategies to support the practice and our members.
• Provide WOW experience and care to HealthJoy’s American customer base. 

Your experience:

• Experience 6+ months in the Customer Support/Service field 
• Proficiency in English language (Upper-Intermediate+ level)
• Strong critical thinking skills (ask questions, gather relevant information, think through solutions and conclusions)
• Ability to adapt to frequent change
• Exceptional communication skills (understands and leverages the most effective channels for communicating with others (internally and externally)
• High level of Empathy (presented in daily interactions with customers and peers)
• Good computer literacy skills in Office Suite and Google Programs
• Ability to work sufficiency both individually and as part of the team
• Solid level of Accountability (follows through on commitments, takes responsibility for work, and delivers work on time)