Essential Job Functions:
• Function in a highly matrixed, fast-paced and team-based environment.
• Function as part of the agilon health market leadership team to drive initiatives with provider partners, payers and the enterprise MSO that support the market.
• Responsible for Market P&L and operating performance; partner effectively with Physician Partner leadership and Medical Director to drive Market operations
• Responsible for execution of strategy and work under the direction of the Toledo Partnership Board of Directors and Market President to craft and develop the strategy and business plans.
• Responsibility for Operational Excellence initiatives and performance improvement initiatives
• Serves as primary lead with the health plans on operational matters & supports with health plan strategic initiatives
• Oversee and support growth activities related to membership
• Supports the operational infrastructure, with ongoing focus on organizational effectiveness, continued integration with agilon health and physician partners; focusing on how we enhance the ability to manage quality, utilization and the cost-of-care
• Support the development of innovative care models to create a world-class patient experience with high quality care
• Oversee project management functions including scope planning, schedule development, resource planning, budgeting, project plan development and maintenance, risk management, reporting, implementation, measures development, and project wrap up
• Drive high quality results by focusing on supporting the organizational needs
• Leverage and embrace technology to drive process improvement, operational efficiency, and improved clinical results
• Work collaboratively with colleagues to continue to define and support the agilon culture within the market and across the company
• Ability to work in a highly matrixed partnership.
• Perform other duties as assigned.
Other Job Functions:
• Entrepreneurial mindset
• Understand, adhere to, and implement the Company’s policies and procedures.
• Provide excellent customer services skills, including consistently displaying awareness and sensitivity to the needs of internal and/or external clients. Proactively ensuring that these needs are met or exceeded.
• Take personal responsibility for personal growth including acquiring new skills, knowledge, and information.
• Engage in excellent communication which includes listening attentively and speaking professionally.
• Set and complete challenging goals.
• Demonstrate attention to detail and accuracy in work product.
Required Qualifications:
1. Minimum Experience:
• 8+ years of experience within a healthcare and/or managed care operations
• Previous experience in a senior leadership role
• Familiar with managed care products, healthcare operations, delivery systems, process improvement, and organizational effectiveness
2. Education/Licensure:
• Bachelor’s Degree in health care management or related field or equivalent level of education/experience.
• Master’s degree preferred.
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