Job description

YOUR TASKS

Serve as the first point of contact for customers, addressing inquiries, concerns, and requests with a focus on timely and effective resolution
Provide guidance and troubleshooting assistance to customers operating our global fleet of mobile robots
Maintain a knowledge base for customers and internal support resources
Collect and document customer feedback to help shape product improvements and the overall user experience
Monitor robot performance using our Key Performance IndicatorsÂ
Conduct trainings for customers, partners, and employees
Execute and monitor quality tests with the robots on our test site

YOUR PROFILE

Passionate about Robotics and interested in working in a start-upÂ
Independent way of working and trustworthy attitudeÂ
High proficiency in spoken and written EnglishÂ
You are able to work onsite in our office in Darmstadt regularlyÂ

HELPFUL ADDITIONAL QUALIFICATIONS

Further language skills in German, Chinese, French, Spanish or Italian are an advantageÂ
A degree in a field of Engineering / IT would be helpful
Experience with ROS, Linux, C++ and/or Python is a plus

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About us

Energy Robotics was founded by leading experts in intelligent autonomy software for collaborative mobile robots, each with more than a decade of experience in the field and recognized with several of the most important international autonomous robotics awards, paired with successful entrepreneurs and strong investors.
We believe that the coming decade will be shaped by intelligent robots and their applications in the industrial and private sectors. The robotic industry is taking off now, powered by cloud computing, 5G networks and falling cost of robot hardware. This is a game changer and will transform our lives like smartphones just did. Do you want to be part of this? Then join us and be at the forefront of this transformation!
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