Job description

We are Tagvenue - one of the world’s fastest-growing online platforms that enables our customers to find the best possible venue for their events with over 10,000 event spaces listed in the United Kingdom, Ireland, Australia, Canada, Singapore and the USA.

ABOUT THE ROLE:

As an Account Manager, you will be the bridge between Tagvenue and our venue partners, fostering long-term relationships built on trust, seamless collaboration, and mutual success. Your key responsibilities will include:

Build and maintain strong, long-term relationships with venue partners via email and over the phone in the APAC region.
Act as the primary point of contact for top venues, providing strategic guidance and support to help them succeed on the platform.
Analyze venue performance data to identify trends, opportunities, and areas for improvement.
Collaborate with venues to optimize their listings, ensuring they meet customer requirements and stand out on the platform.
Educate venue partners on Tagvenue’s marketplace policies, tools, and best practices to enhance their performance.
Proactively address and resolve any issues or concerns raised by key accounts and clients, ensuring a seamless experience.
Monitor and report on key account metrics, providing insights and recommendations to drive continuous improvement.
Work closely with the broader operations and marketing teams to align strategies and deliver exceptional results.
Contribute to the team’s targets by driving venue satisfaction, retention, and growth.

WHAT YOU NEED TO SUCCEED:

Min. 1 year of proven experience in account management, client relationship management, or a similar role, preferably in a tech or marketplace environment.
Ability to interpret data and translate it into actionable insights.
Data-driven personality
Exceptional communication and interpersonal skills, with the ability to build trust and rapport with high-value clients.
Customer-centric mindset with a passion for delivering exceptional service and driving client success.
Self-motivated, results-driven, and able to manage multiple priorities in a fast-paced environment.
Familiarity with CRM systems and data analytics tools is a plus.

WHY YOU’LL LOVE WORKING AT TAGVENUE:

A base salary + performance-based bonus
24 paid days off & all bank holidays
Day off on your birthday
Tagvenue book/course allowance
A choice to work 100% remotely from any place as long as you are in the APAC timezone
Great co-workers – we're a friendly, focused, hard-working and fast-developing team with an important, shared goal

Please send your CV in English.

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