Digital Patient Engagement Coordinator

Digital Patient Engagement Coordinator

About the Role

We’re seeking a part-time Digital Patient Engagement Coordinator to manage incoming inquiries—primarily via SMS—and provide light phone consultation support as needed. This is not a traditional call-center position; instead, you’ll leverage technology to build trust with prospective clients by asking thoughtful questions, understanding their health and wellness needs, and guiding them to the next step in their journey.

You’ll work in a flexible, on-call capacity throughout the day, quickly responding to leads as they come in. During slower periods, you won’t have active tasks but must remain available to engage new inquiries. This role is perfect for someone who is tech-savvy, curious, empathetic, and comfortable discussing wellness topics in a consultative manner. If you’re seeking a part-time opportunity to supplement existing commitments, we’d love to talk.

Key Responsibilities

1. Prompt Lead Response

   • Monitor and respond to SMS inquiries in a timely, professional manner.

2. Consultative Conversations

   • Ask relevant, open-ended questions about health goals and past experiences to better understand the individual’s situation.

3. Scheduling

   • Coordinate phone consultations via Calendly (or similar tools) if a deeper conversation is requested.

4. Intake & Documentation

   • Accurately capture client details in the CRM and scheduling platforms (training provided)

5. Relationship Building

   • Demonstrate empathy, curiosity, and genuine interest in each client’s background to help them feel supported.

6. Follow-Up

   • Conduct brief, personalized follow-ups if leads need additional information or a reminder to schedule an appointment.

Qualifications

• Tech-Savvy: Ability to learn new platforms quickly; experience with CRMs, telehealth software, or scheduling tools is a plus.

• Excel Experience: Comfortable setting up basic spreadsheets or running simple reports if needed.

• Strong Communication Skills: Excellent written skills for SMS outreach, plus clear verbal communication for phone chats.

• Curiosity & Empathy: Genuinely interested in clients’ goals, concerns, and health journeys.

• Healthcare/Wellness Interest: Familiarity or enthusiasm for telehealth, chiropractic, physical therapy, or concierge medicine is beneficial.

• Reliable Availability: Able to respond promptly throughout the day, especially during East Coast business hours (estimated 16:00–24:00 GMT).

• Attention to Detail: Meticulous in record-keeping, updating systems, and following privacy guidelines.

Working Conditions

• Location: Remote, part-time position.

• Hours: Flexible schedule; must be available to respond rapidly to inbound leads as they arise.

• Compensation: Competitive part-time base salary.

Why Join Us

• Meaningful Engagement: Move beyond scripts and truly connect with clients, helping them access the resources they need.

• Flexible Work Style: Part-time structure with personal flexibility while still meeting crucial response times.

• Ongoing Training: Get hands-on experience with in-demand tools such as Go High Level, DrChrono, and Calendly.

• Team Culture: Collaborate in an environment that values empathy, curiosity, and genuine care for client outcomes.