Senior Customer Service Engineer

Job Description Summary

The Senior Field Services Engineer will be responsible for meeting the daily service repair and maintenance needs of the customer’s equipment and driving customer satisfaction through Service Excellence. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities:

• Should be willing to work out from Varanasi and travel around 200kms around Varanasi, or anywhere as deemed appropriate by the organization
• Repairs and provides inspection-related service activities for installed fleets and supervision for construction and commissioning of new and existing equipment, able to be performed at customer site.
• Posses broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
• Should have basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
• Responsible for the full service of machines in CT, Molecular Imaging.
  
  

Any other modality like Cathlab/MRI/Ultrasound would be an added advantage.

• Acts as a technical expert, shares his expertise and coaches others. Resolves complex technical issues, fosters knowledge sharing and helps others. Explains complex technical issues in a concise way.
• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to customers.
• Zones: Participates in sales opportunities and assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
• Business growth: Act as a consultant to the sales and modality specialists in their area of expertise.
• Productivity: Recommend and participate in productivity projects aimed at controlling costs and improving efficiency of the service business.
• Administration: Responsibly completes all administration tasks on time. Ensures the timely completion of FMIs and PMS inspections in their area either by them or other assigned FE’s.
• Installation: Plays a leading role in complex and multifuntional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GEHC Service Quality Policy Statement.
• Mentoring: Plays a key role in mentoring and training new field engineers in the team.
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
  
  

Required Qualifications

• Qualified to Degree level or equivalent (Electronics and communications) with 3 years + Field Services experience CT, Molecular Imaging, PET CT, Cathlab, MRI.
• Requires advanced technical and analytical skills and sought by others for guidance and advice.
• Requires to work independently with minimum direction. Plans and organizes work effectively.
• Possesses Excellent interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
• Aligns and informs all relevant stakeholders proactively.
• Should be willing to work from Varanasi and travel around 200kms from Varanasi.
• Requires strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs. Anticipates customer needs and offers solutions.
  
  

Desired Characteristics

• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
  
  

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. If you suspect you have received a fraudulent call , please fill out the form below: https://www.ge.com/careers/fraud

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Additional Information

Relocation Assistance Provided: Yes