Job description

DHA Service Delivery Team is looking for an experienced and talented DHA Consultant to join our Customer Support group. The ideal candidate must be based in Northwest or nearby surrounding areas. Areas of travel: Brits, Klerksdorp, Mafikeng, Taung, Rustenburg, Potchefstroom etc.

Responsibilities:

Engage daily with DHA Branches.
Address incoming requests for IRE demonstrations, training sessions, and one-on-one consultations.
Organize IRE training sessions as needed.
Communicate new IRE services and procedures to DHA Staff.
Maintain strong relationships with DHA Staff and DHA IT.
Train and support additional DHA consultants when required.
Keep accurate records of contacts, resolution details, and follow-up information.
Submit daily, weekly, and monthly activity reports and training evaluation forms promptly.
Troubleshoot IRE issues at branches.
Assist with product rollouts, including installations and training on new versions.
Ensure all responsible sites with issues are visited and assisted.
Visit sites with POS devices that have no card transactions to investigate the cause.
Contact sites that have not successfully completed day-end or opened shifts to resolve issues.
Address all site reconciliation issues.
Log all issues on Heat.
Ensure day-end processes are successful at the sites you attend to.
Submit weekly and monthly activity reports on time.
Provide all required supporting documentation on time, including Site Sign Off Forms, Training Registers, Day End Reports, and Evaluation Forms.

Job related Work Experience Work Experience:

Minimum 2 years training and support consultant experience. Skills or Knowledge
Strong problem-solving abilities to effectively address and resolve issues.
Ability to work collaboratively within a team environment.
Comprehensive understanding of computer systems and their functionalities.
Capability to explain technical information in a clear and accessible manner.
Excellent communication skills, both verbal and written.
Proficiency in written and spoken English.
Thorough knowledge of Windows Operating Systems.
Exceptional presentation and training skills.
Experience with Oracle Databases, including the ability to write SQL queries.

Requirements:

Must reside in North West, or nearby surrounding areas.
Possession of a valid driver's license and access to reliable personal transportation is essential.
Submission of an AA accredited roadworthy certificate, not older than three months from the date of application, is required.
Reliable own vehicle.
Maintenance of valid car insurance is mandatory.
Clear criminal and credit background.
Willingness and ability to travel as needed for the role.

Required profile