Job description

The Sr. Manager, Sales Administration & Incentive Compensation is a business-critical role that ensures the smooth operation of our sales and go-to-market (GTM) teams, with a focus on sales and transaction data integrity in Salesforce. Leading a team of 3-4 based in the USA and Europe, you will ensure accurate data capture and validation in Salesforce, becoming a go-to expert for CRM data nuances related to our pipeline and closed business.

What You Will Do (Key Responsibilities):

Business Administration and Data Integrity:

Partner with Deal Desk, Finance, and Accounting on transaction structure as depicted in the CRM. 

Ensure that the sales team understands how to represent opportunities, accounts, contracts and other details correctly in our CRM as well as provide final validation and reconciliation as deals close.

Validate the integrity of closed transactions in Salesforce CRM. 

Oversee sales performance reporting and dashboards in Salesforce. 

Sales Compensation and Execution:

Manage the design of sales incentive compensation plans for Sales, Professional Services, and Customer Success and other related roles. 

Work with senior stakeholders to align compensation plans with strategic goals. 

Manage the preparation and execution of Sales Incentive Plan (SIP).

Ensure that SIP calculations and payroll submissions are accurate & timely, with all necessary audit controls and documentation. 

Update sales compensation plans throughout the fiscal year as business needs change. 

Address commission-related issues. 

Manage the Commission Review Board process for escalations. 

Conduct annual training on new compensation plans. 

Manage commission tool implementation and data source validation (e.g., Captivate IQ) in collaboration with Finance. 

Project Management and Process Improvement:

Lead and support initiatives to enhance sales funnel processes.

Drive continuous improvement of sales operations processes.

Collaborate with the Salesforce administration team as a Subject Matter Expert.

Who You Are (Soft Skills & Attributes):

Effective Communication: Strong communicator capable of simplifying complex ideas and aligning stakeholders. 

Analytical and Problem-Solving Skills: Skilled in analyzing complex data, identifying issues, and implementing solutions. 

Proven ability to structure complex problems, derive insights from data, develop solutions, craft recommendations into presentations, and articulate clearly with stakeholders up to the senior leadership level. 

Interpersonal Skills: Excellent at building relationships and influencing others to achieve strategic goals 

What You Need (Qualifications):

Bachelor’s degree in Business, Marketing, Information Technology, or a related field. A Master’s degree is a plus. 

Knowledge, skills and ability typically gained through 5+ years of experience in sales administration and incentive compensation.  

Experience and understanding of the overall sales administration and compensation practice. 

Salesforce (CRM) Expertise: Proficient in Salesforce usage, data analysis, data integrity, and workflow abilities. 

Process and System Design: Experienced in designing efficient processes and optimizing tools and systems. 

Excel Proficiency: Advanced skills in managing complex Excel spreadsheets and workbooks. 

Agile methodologies along with Jira and Confluence experience are a plus.

Required profile