Job description

Location: Remote

Team: Operations

About Panoptyc

At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote team, we're excited to invite skilled investigators to join us in reshaping retail security.

About the Role

We're looking for a reliable, process-oriented, empathetic, and coachable Customer Support Admin with great written and verbal English. You will be focused on ensuring our most important customers are successful in installing their cameras, utilizing our solutions, and expanding their business with us. The position will be full-time in a contract-to-hire trial period to ensure it is a fit on both sides.

Responsibilities

Sharing information on new products and services to customers
Make warm calls to existing customers to check in and ensure they're not having issues
Send follow-up calls and emails to ensure customers are having no issues with their cameras and ensuring that the customers get around to completing installs
Fixing issues that customers and processes have as soon as you discover them
Taking inbound customer support calls and assisting with camera installation and escalated issues to ensure customer happiness

Requirements