Property Claims Supervisor

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.

**This position is eligible to work from home anywhere in the United States**

Essential Functions:

• Supervises assigned property claims team, including cyber claims. 
• Reviews all claims files assigned to team and analyzes files for necessary facts, including reaching out to appropriate parties to gather any missing information.
• Assigns claims to the appropriate handler with the right skills and experience based on review of the file.  
• Provides direction and recommendations for claims handling. 
• Guides team through complex questions of coverage, compensability, liability, claim value and strategy for resolution. 
• Handles complex commercial property claims as needed.  Analyzes coverage and makes appropriate determinations.  
• Reviews reservation of rights and denial letters and approves for sending to insureds. Assigns or assists in the selection of counsel and monitors litigated matters. 
• Ensures that timely, adequate reserves have been established on claim files in compliance with the company’s reserve guidelines and methodology. 
• Ensures adjusters are handling claims in accordance with company’s claims handling best practices and claims philosophy. 
• Properly identifies files appropriate for claims committee or assignment to Large Loss, Coverage Counsel or Subrogation. 
• Ensures proper reserves and authorizes claim payments within authority.  
• Controls claim and loss costs and adjustment expenses.
• Oversees and monitors the workload and performance of the team.  
• Guides team through complex work issues and answers questions.  
• Routinely meets with team members to monitor business decisions made to ensure compliance with authority levels, good faith claim handling, and regulatory requirements.
• Ensures files are properly documented and monitors claims system productivity metrics.
• Collaborates with team members to establish performance goals and monitors status.
• Conducts performance reviews and provides coaching.  
• Interviews, hires, and recommends salary adjustments for team members.  
• Resolves disciplinary issues, reviews results, actions plans, and progress.  
• Develops team expertise and assists with succession planning, including identifying talent and implementing development plans for critical positions.  
• Supports diversity, equity, and inclusion initiatives.  
• Fosters an innovative culture, including supporting new ideas and providing guidance on potential changes.  
• Develops and fosters excellent customer relations as it relates to property claims.  
• Monitors customer service metrics and ensures that customer experience levels are being met. 
• Collaborates with Underwriting and Marketing to educate agents when requested on EMC products and services to ensure agents and customers receive superior customer experiences and select EMC as their carrier of choice.  
• Communicates with agents proactively and anticipates agents’ and insureds’ needs.  
• Visit agencies to discuss accounts and losses when necessary. 
• Collaborates and communicates with management on trends, opportunities, and results.
• Develops and markets the claim brand and culture among EMC teams, and prospects in the industry.  
   

Education & Experience:

• Bachelor’s degree or equivalent relevant experience 
• Eight years of experience in property claims adjusting or related experience, including experience with large and complex claims
• Attainment of all applicable state licenses as required
• Prior leadership experience
• Insurance designations, such as INS, AIC, and CPCU preferred

Knowledge, Skills & Abilities:

• Excellent understanding and application of property loss claims techniques and a current knowledge of property estimation practices and property claims techniques
• Advanced knowledge of insurance terms and coverages in commercial lines
• Strong leadership qualities with the ability to motivate staff 
• Excellent knowledge of computers and claims systems 
• Excellent organizational, written and verbal communication skills 
• Excellent ability to gather and analyze a variety of data points to appropriately triage claims handling 
• Advanced investigative and problem-solving abilities 
• Occasional travel required; a valid driver’s license with an acceptable motor vehicle report per company standards required if driving
   

Per the Colorado Equal Pay for Equal Work Act, the hiring range for this position for Colorado-based team members is $105,211.24- $135,116.83. The hiring range for other locations may vary.

Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.

All of our locations are tobacco free including in company vehicles.