Are you looking for talents with specialized skills that can add value to your business?Is it difficult to find talent locally because of budget constraints or lack of the specific skillsets you need?How We Can Help You:- Atticus is an offshore managed services provider- We develop great talent and innovative services- We provide expert full time and contract resources for NetSuite, Microsoft Dynamics, ServiceNow, Oracle, SAP, Finance & Accounting, SFDC, Database Administration, Infrastructure/Networking, .Net, DevOps, Mobile developers, Cloud Engineers, Java developers, Ruby on Rails, Python, Big Data, , BA/BSA, QA, Technical Writer, UI/UX and any tech support roles.- We bring a depth of experience and understanding in all areas of applications deployment, analysis, project management and training. - We’ve also built our capability to provide post-implementation services to our partners in the NetSuite ecosystem. Our core service is an automated systems review minus the lengthy discovery calls. Think of it as an MRI for your NetSuite system which spits out a report instantly.- We help Technology Consulting partners, End Users of these technologies, and StartupsWhere We Are and What Our Clients Have to Say:50+ Project Implementations18+ NetSuite Certifications200+ Consultants4 Continents (US, Australia, Asia, Europe)"Atticus has found exceptional people for us FAST. We usually need people immediately and the skillsets that we are looking for ain't easy to find in the US. The new team members we've onboarded has allowed us to grow our practice.."- Glenn M., NetSuite Alliance Partner"We love the team that we hired from Atticus. We found them to be more customer centric and flexible compared to our other remote teams."- Bryan H., ServiceNow Business AppsIf you are looking to build an offshore staffing team or need support with your NetSuite instance, you can contact us at info@atticus.ph

Job description

Join Our Team as a Remote Technical Support Specialist!

Are you passionate about helping others and solving tech challenges? Do you thrive in a dynamic, fast-paced environment? If so, we want YOU on our team!

Why You'll Love Working With Us:
100% Work-From-Home Say goodbye to commuting and hello to work-life balance!
Collaborative Team Environment Your voice matters! Share your insights to drive positive changes.
Stay Ahead of the Curve Keep up with the latest healthcare tech trends and grow your skills.

Your Key Responsibilities:

Respond to Customer Queries: Handle customer issues across phone and email channels with speed and accuracy, ensuring first-contact resolution and high customer satisfaction.
Knowledge Mastery: Maintain a comprehensive knowledge base on system capabilities, troubleshooting techniques, and integrations.
️ Voice of the Customer: Provide valuable feedback and insights in team meetings to enhance the customer experience.
Tech Savvy Operations: Use CRM systems and internal software to manage customer interactions and ticketing like a pro.
Efficient Problem Solving: Resolve issues efficiently or escalate them to the right team, always following internal policies.
System Integrations & Confidentiality: Perform client system integrations while maintaining the utmost confidentiality.
Stay Updated: Keep up with healthcare industry trends and provide training on system capabilities as needed.

What We're Looking For:
Education & Experience: High school diploma or equivalent, with 6-12 months of experience in Technical Support or a related role.
️ Communication Skills: Excellent verbal and written communication skills you know how to keep things calm under pressure!
Tech Proficiency: Experience with CRM software and the ability to multitask across multiple systems.

Ready to Elevate Your Career?
If you're eager to make a difference and grow in a supportive, innovative environment, APPLY NOW and join us in delivering exceptional customer experiences all from the comfort of your own home!

Submit your application today!

Required profile