Be the Technical Lifeline That Educators and Students Rely On
Are you a problem-solver with a passion for providing exceptional technical support? MasteryPrep is looking for a dedicated and detail-oriented Technical Support Representative to assist our customers in navigating our platform with ease. In this role, you'll play a key part in ensuring educators and administrators receive timely, effective solutions to their technical challenges, helping them maximize the impact of our tools and resources in the classroom.
In this role, you’ll be the first point of contact for technical support issues, troubleshooting and resolving challenges or escalating them to our engineering team as needed. Your expertise will help educators seamlessly access the tools they need to empower student success.
Key Responsibilities:
About Us
Nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score. MasteryPrep’s mission is to level the playing field in education by providing the most effective test preparation—made accessible to all students.
Through more than 10 years of partnering with school districts and institutions, MasteryPrep has helped over one million students improve their college readiness.
In 2021, MasteryPrep increased student outreach by 70% and has been recognized as one of the Inc. 5000 Fastest Growing Companies, featured by Entrepreneur 360, and named a Growth Leader by Louisiana Economic Development.
When we ask our employees what they love most about working for MasteryPrep, it comes down to the mission, the people, and the challenge:
The mission – We have a strong mission that truly changes lives and motivates us to show up, improve, and make an impact.
The people – MasteryPrep is as diverse as the students we serve, valuing employees as individuals, not just for their roles.
The challenge – We never settle for “good enough.” We’re growing fast and pushing boundaries to provide better opportunities for students.
Requirements
Benefits
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