Director of Title Operations - SFR

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Responsible for operational functions related to providing title services to customers. Manage and lead teams who perform a wide range of duties related to title operations, provide support to branches to clear title, and focus on customers. Manage processes and policies. Partners with and acts as a liaison between groups such as Examining and Underwriting to ensure that compliance, policy adherence, production goals, and timelines are met. Ensures employee conformance to established practices and proper training of staff.

Provides leadership, manages day-to-day execution, and is directly accountable for providing title services to customers. Responsible for production operations of a large group or multiple groups/ departments. Typically is accountable for internal and offshore production units. Participates in developing, interpreting and implementing policies and procedures.

HOW YOU’LL CONTRIBUTE

• Directs the operating activities of multiple area service centers, or departments; or is responsible for managing an area service center or department that is either larger than normal or is responsible for more complex operating activities
• Provides significant input to the development and implementation of strategic goals, manages multiple areas of title operations with impact over a state or large region
• Typically manages through subordinate managers and supervisors
• Responsible for expense management and budget administration
• Implements operational efficiency improvements with broad impact. Implements goals, objectives, and work standards for the department.
• Develops short and long range plans for the organization. Ensures that the organization’s goals and objectives are appropriately defined, communicated and achieved
• Applies policies and procedures that comply with regulatory and statutory guidelines, rules, and standards.
• Directs the selection of staff and provides for their training and professional development to maintain effective morale, productivity, and discipline.
• Has full supervisory responsibility for a large staff.  Delegates tasks, manages work flow and plans staffing requirements.  Responsible for salary administration.  Interviews candidates and makes hiring decisions, writes and conducts performance reviews, provides ongoing feedback, and manages disciplinary actions.  Coaches and mentors staff; provides development opportunities.

WHAT YOU’LL BRING

• Bachelor’s degree or equivalent combination of education and experience
• 10+ years of directly related experience
• 8+ years progressive management experience

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Demonstrated competency in executing strategic plans.
• Ability to learn needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources.
• Possesses and applies a broad knowledge of principles, practices, and procedures of titles services and related fields to the completion of complex projects.
• Experience and knowledge of functional tools and infrastructure.
• Understanding of metrics/dashboards that drive an environment and culture of continuous improvement.
• Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions.
• Possesses problem solving, collaboration, critical thinking, team building, and presentation skills.
• Results oriented and solution thinking with time management and project management skills.
• Displays leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.