Job description

Discover your 100% YOU with MicroSourcing!

Position: Service Desk Technician

Location: Eastwood Libis, Quezon City

Work setup & shift: Work from Home (Onsite on Day 1 only) | Nightshift (days may vary)

Why join MicroSourcing?

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

The job function of the Technical Analyst I is to provide technical support and world class customer service to all vcpi clients.
This position is responsible for assisting end-users who require assistance with any IT related issues or service requests.
Issues may range from desktop/laptop support, password management, operating systems, office products, network connectivity, printer setup/configuration, and miscellaneous application/software programs.
This position will also have responsibility for responding to issues/questions regarding the functionality, performance and availability of business applications.
Will work closely with team members to ensure that the Service Desk function delivers at a service level consistent with the expectations of our clients.
Position works to improve or maintain a high level of Service Desk performance through the use of generally accepted ITSM best practices such as ITIL.
Works with other IT department staff to ensure proper communication of information that may directly or indirectly impact the users of various information systems.
Works closely and professionally with all Service Desk team members to promote a healthy teamwork environment and a high-performance culture.

What You Need

Team Player and Strong Customer Focus is a must
Good organizational and verbal communication skills a must.
Effective time management and prioritization of workload/responsibilities
Must be able to troubleshoot and have common/advanced knowledge in Microsoft Office Products

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/