Service coordinator (Marine)

At MAN Energy Solutions Spain we are currently looking for a Service Coordinator for our Marine field service department.

You will be located at our premises in Valencia, where you will manage and coach the field service department, including meeting customer requirements, such that the revenue targets are achieved, margins are good, customers and employees are satisfied.

We can offer you the following tasks

• Managing and coaching the field service staff, planner, technical support and order processing staff.
• Structuring operational tasks and activities.
• Efficient distribution and organization of the tasks that are part of the total process from application to preparation of the invoice.
• Stimulating a "we" feeling by coaching in a team-oriented way and by organizing structural consultation.
• Developing and coaching the (field) service employees, guaranteeing quality.
• Responsible for personnel policy, such as absenteeism and recruitment.
• Conducting development interviews with employees within the field service, focusing on the flow and competencies and for obtaining feedback on their own performance
• Creating conditions (including working conditions) that allow employees to work satisfactorily and with pleasure.
• Develop an individual and general training plan and coordinate this with the Managing Director.
• Drawing up an annual financial plan in consultation with the Managing Director and Financial Manager and Sales colleagues.
• Translate the annual financial plan to the required headcount and required occupancy rate and required hiring from third parties (outsourcing).
• Monitoring the quotation requests, quotation score percentage and order intake in accordance with budget.
• Monitor sales and margin versus budget.
  
  

You Can Help Us With These Qualifications

• Understand and gain knowledge about MAN equipment, MAN infrastructure, customers and applicable processes.
• Maritime background with a Bachelor/Master degree in engineering;
• Very good knowledge of 2-stroke and 4-stroke engines.
• Experience of working in a global organization organized in a matrix structure.
• Strategic mindset with proven track record of implemented innovations in service business.
• Excellent communicator with strong track record of service and management activities.
• Fluent in spoken and written Spanish and English.
• Ability to interact on all organizational levels with many different stakeholders.
  
  

Our Benefits For You

• Home Office, flexible working hours, summer schedule 100% home office
• Training and development opportunities to help you perform in your role and grow within the company
• Birthday Day Off
• 25 days of Holidays & additional bank Holidays
• Flexible remuneration for transport & childcare
• Gym fee (contribution of 50%)
• Medical insurance (contribution of 50%)
• Life insurance
• Service Awards (long-term recognition)
• Seniority Days Off for each 5 years in the Company
  
  

We offer as well an exciting position within a dynamic company where every good initiative gets full attention. You work in a healthy and strongly internationally oriented organization. This position is a full-time position.

Welcome to MAN Energy Solutions Spain

MAN Energy Solutions Spain values its employees as its greatest asset. We encourage staff to share ideas and align career development with organizational goals for mutual growth. Located in Madrid, with workshops in Valencia and Las Palmas, we specialize in engine and turbo component maintenance and repair.

Our success is driven by our dedicated team of around 100 employees. We offer you a fun and challenging job in an inspiring work environment with a high degree of cross-disciplinary collaboration, both domestically and across borders.

That is important to us

Integrity and Compliance are essential elements of our corporate culture. We firmly support diversity and equal opportunities and are therefore looking forward to receiving a diverse range of applications. Applications from people with disabilities are strongly encouraged. The screening process of applications will proceed on ongoing basis. We will close the position as soon as a suitable candidate is found.