Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Are you interested in contributing to the health of Canadians? At Sun Life, we believe health is a significant determinant of success for both organizations and individuals; if so, consider a career as a Disability Case Specialist at Sun Life Financial where we believe in the relentless pursuit of better health and where we support our client and their employees in this journey.

What will you do?

Adjudicate disability for eligibility of short and long-term benefits. This includes reviewing and analyzing contractual, medical, functional and occupational information
Coordinate appropriate interventions including, but not limited to: Independent Medical Evaluations, Functional Capacity Evaluations, Ergonomic assessments, Medical Consultant Opinions, Rehabilitation Consultant resources, and Consulting Mental Health Experts
Work collaboratively with insured employees, clients, lawyers, health care practitioners and other stakeholders to obtain information, provide claim status, create action plans and communicate verbal and written decisions while maintaining confidentiality and privacy
Conduct telephone interviews to obtain information to develop and maintain outcome-focused case management plans to support employees in their recovery and return to work
Identify and assess medical and non-medical influencing factors, functional capability, restrictions and limitations
Build strong relationships with our clients: employers and their employees
Participate in face to face (virtual) client meetings
Engage in continuous learning about disability practices and tools

Required Qualifications:

Degree in Nursing or any allied medical courses
At least 2 years related experience in disability case management
Strong BPO Healthcare experience
Proficiency with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product

Competencies:

Critical thinking and analytical skills with a passion for solving challenging situations
Customer service focus; demonstrating empathy, with outstanding communication and listening skills
Ability to prioritize work items in order to meet client service standards and Sun Life best practice guidelines
Thrives in a dynamic, fast paced environment while maintaining attention to detail with complex claims and contracts
Adaptability, flexibility, and excellent organization skills
Ability to make sound decisions, supported by strong rationale
Resiliency and ability to manage challenging situations
Identifying opportunities to improve processes
Excellent written and verbal communication skills (English language)
Collaborative Team Player who can effectively work independently and with others

*Selected candidates will be required to take a written and oral language test to evaluate English language proficiency

*Selected candidates may be required to undergo a case study component during the interview

What’s in it for you?

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
A benefits package including: medical, dental, life and disability insurance, and paid vacation
Comprehensive training program in classroom and ongoing to be set up for success
A friendly, collaborative and inclusive culture
Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle
Opportunity to work from home up once fully trained
An environment of continuous learning and improvement – Education Assistance provided

Job Category:

Call Centre

Posting End Date:

Required profile