Job description

The Sales & Reservations Agent is a key point of contact for guests, handling inquiries and bookings with professionalism and efficiency. This role involves managing communications via email and OTA platforms (e.g., Expedia, Booking.com), assisting guests with reservations, and providing detailed information about the resort’s offerings. The agent will address guest concerns, process payments, and promote special packages and services to enhance the guest experience. Additionally, they will coordinate tour bookings and outdoor activities in the BVI while ensuring accurate and timely follow-up on all reservations. With a focus on exceptional customer service, this role also involves gathering guest feedback, promoting membership programs, and upholding hospitality standards.

Key Responsibilities:

Be available to answer any guest inquiries/provide requested information via email and our OTA

platforms such as Expedia, Booking.com.

Prioritize any correspondence from the day before and from external guests and clients, to ensure

efficient Customer service

Receive guest complaints and seek appropriate solutions.
Point out all amenities available at the resort.
Should learn and have general knowledge of the resort (rooms, prices, restaurant etc.)
Make reservations for tours and other sport/outdoor activities in the BVI
Accountable for responding in a timely manner to high volume emails.
Follow up on the financial aspects of the booking (invoice, payments, balance on guest folio).
Up-selling, when proper, by telling guests special deals, packages, and extra services.
Gather guests’ feedback and make recommendations for service improvement.
Handle inquiries about membership programs and sell membership programs.
Adheres to hospitality policies and procedures and verifies that team is doing the same
Any other duties as assigned.

Requirements

Bachelor's degree graduate in Hospitality and or/any other degrees or certificates in Hospitality/Tourism

At least 2 years’ experience in similar role
Verse with the Microsoft (Excel, Word, Outlook email platform)
Excellent geographic knowledge of the British Virgin Islands
Has knowledge of tourist activities and BVI tourist attractions
Ability to resolve conflicts and give clear, concise directions
Amenable to work on a night-shift schedule and flexible hours

Benefits

Permanent Work From Home
Weekly Paychecks
Fixed Weekends Off
HMO Reimbursement on your 90th day
Thriving Company Culture with Complete Autonomy
Exclusive Specialized Training Programs
Unlock Your Potential with a Highly Competitive Salary

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Who are we?

BizForce is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona and is now operational in PH!

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

Why work for Bizforce?

Bizforce is a global remote workforce solutions company currently partnering with some of the largest Architectural and Engineering firms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today! Bizforce was founded with one goal – to deliver dependable high-quality skilled labor and business processes to US-based companies at affordable prices. Bizforce has grown rapidly and allows the best talent in PH to work remotely from home with the latest technology and resources. BizForce is proud to partner with PH to deliver qualified, professional workers, giving our Architects and Engineers the ability to have an unbeatable career and work from home.

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