Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

We are looking for an experienced administrator to join our growing and evolving team. Within this role you will bring your customer focused attitude to work on a variety of administrative tasks with your flexible and agile approach.

If you are passionate about making a difference and are willing to step up to the plate, we’d like to hear from you. Be part of EML’s vision of ‘helping people get their lives back’ as a valued team member in this exciting scheme.

This will be a permanent, full-time position based in the Adelaide office, with flexibility to work from home up to 2 days a week once fully trained.

YOUR RESPONSIBILITIES

Manage inbound and outbound phone calls to internal and external stakeholders.
Provide a range of administrative and support services with an excellent attention to detail.
Balance competing priorities with time management skills and meeting deadlines for a large volume of tasks
Co-ordinate medical/travel bookings and liaise with third party providers.

ABOUT YOU

Ability to effectively listen and understand the needs of the customer and to enable their recovery and return to work
Strong computer skills with competency with Microsoft Suite and multiple systems at once
Superior time management and organisation skills to direct and prioritise own responsibilities and workflow
Customer Service and/or Office experience.
Experience in customer service or office administration to provide high quality administrative support with high attention to detail

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
•   A vibrant, collaborative innovative team culture
•   Flexibility with opportunity to WFH when you are fully trained in your role.
•   A corporate wellbeing program with discounted health insurance and gym membership
•   Access to discounts at over 350 retailers through our Rewards Hub program
•   Entitlement to an annual tenure and performance-based recognition reward
•   Comprehensive learning and development support
•   Companywide events to celebrate success.
•   Quarterly Reward and Recognition Awards
•   Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.

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