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Customer Service Specialist – Italian Speaker

Remote: 
Full Remote
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Tawzef for Recruitment & HR Consultancy logo
Tawzef for Recruitment & HR Consultancy

Job description

This is a remote position.


Respond to customer inquiries via phone, email, and live chat.
Assist with hotel, flight, and activity bookings, modifications, and cancellations.
Ensure a high level of customer satisfaction and problem resolution.
Collaborate with internal teams for issue resolution.


Requirements
  • At least 1 year in a customer-facing role.
  • B2 level or above in Italian and English.
  • Rotational shifts (7 AM – 10 PM Cairo time), including weekends and public holidays.


  • Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Other Skills

    • Customer Service
    • Collaboration
    • Teamwork
    • Communication

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