Service Specialist (Romania)

This is a remote position.

• Assist our Licensed Service Agents in their daily tasks.
• Follow our proven service process to offer our existing bilingual customers the best individualized customer service and policy changes according to their needs
  
• Keep accurate information for all customers within the CRM database, adhering to company quality and compliance standards
  
• Maintaining a positive, empathetic and professional attitude toward customers at all time
  
• Customer support over the phone, email or text
  
• Ensure customer satisfaction and keep records of customer interactions, comments and complaints
  
• Provide feedback on the efficiency of the customer service process
  
  

Requirements

• Must speak and write the Romanian, Russian or Ukrainian language fluently
  
• Comprehension of the English language is a must (written/verbal)
  
• Problem solving & Multi-tasking skills  
  
• PC Skills including MS Office are required; having a technology-oriented attitude is preferred
  
• Higher education is a plus
  
• Proactive team member, effective collaborator and proactive mindset is a must
  
• Ability to effectively organize tasks, manage time, being results-driven and capable of working to tight deadlines
  

Benefits

• You can Work from Home or from office in North Royalton, OH
  
• We offer competitive pay scale
  
• You will have career growth opportunities with International Insurance Group
  
• You will become a licensed professional working in the insurance field, in of the largest industries in the United States
  
• Paid extensive Training & Mentorship Program.
  
•  Meal tickets
  
• Paid Vacation Time & Federal Holidays
  
• You will be a part of a well-established, 75 employee agency which ranks* in the top 1% of agencies for great customer experience
  
• You will have a voice. We consistently invite our staff to provide feedback about their work experience.
  
• You will have the access to represent over 25 top insurance carriers in the industry, throughout 23 states, specializing in personal lines, life, commercial and trucking
  

Who We Are:

*Ranking compiled by Rocket Referral, based on Net Promoter Score (NPS)