Education Manager, Virtual Programs & Events

At the American Public Power Association (APPA), we serve as the voice of not-for-profit, community-owned utilities that power 2,000 towns and cities nationwide. We represent public power before the federal government to protect the interests of the more than 54 million people that public power utilities serve, and the 96,000 people they employ. We advocate and advise on electricity policy, technology, trends, training, and operations. Help us continue to achieve our mission for our members and the communities they serve!

At APPA, we strive to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and feels valued.

We have an exciting opportunity for an Education Manager, Virtual Programs & Events, who plays an integral role in developing, planning, managing, and implementing the APPA Academy’s virtual and on-demand events from start to finish, as well as working on special projects related to education. This person oversees and directs initiatives to elevate and expand existing content and identify new topics and formats to grow the Academy’s virtual and on-demand portfolio.  The Education Manager, Virtual Programs & Events also provides and ensures excellent customer service and satisfaction and high-quality events. 

This is a hybrid position which requires the incumbent to reside in the Washington, DC metropolitan area and come into the office a minimum of two to three days each week (with Tuesdays being a mandatory day). 

• Manage the administration and delivery of virtual training (webinars, in-depth classes, and virtual summits), including event planning, speaker coordination, logistics, and content assistance.
• Oversee virtual event activities, develop a robust annual schedule (and consistent rotation for core classes), create new classes and revamp existing offerings—with the goal of increasing the number of virtual training offerings and expanding topic areas.
• Develop instructional design documents for virtual events that incorporate interactive features like polls, breakout rooms, quizzes, and facilitate networking opportunities to enhance attendee engagement; explore new technology integrations and      online collaboration tools. 
• Create web text and develop key documents for virtual events (timed agendas, learning outcomes, bios, PowerPoint presentations, handouts, and workbooks).
• Manage communication for virtual events including drafting speaker confirmation letters, hosting planning calls and tech sessions, and handling invoicing for virtual programs.
• Manage and lead all operations around a virtual event from beginning to end (moderate live virtual trainings, troubleshoot issues, and edit recordings).
• Create project management boards for virtual events to document processes and enhance accountability; create events within our technology platforms; develop online evaluations; oversee course materials organization and distribution within the digital rights management platform; and performs database management tasks. 
• Track event metrics (attendance, engagement levels, and post-event feedback) to evaluate success, identify areas for improvement, and comply with accreditation bureau requirements.  
• Help design, manage, and deliver on-demand training (transition event recordings to on-demand products and create new courses for the on-demand library). Explore partnership opportunities, help develop the structure and materials for new courses, oversee recording sessions, and track feedback and sales trends. 
• Develop and oversee the annual Accounting & Finance Virtual Summit, direct program activities, oversee delivery of the online event, provide staff and committee direction, serve as the staff liaison, and evaluating results.
• Assist with cross-departmental webinar collaboration, execution, and technology support.
• Ensure ongoing compliance with IACET and NASBA standards by working with instructors on course design, development and delivery; documenting department processes and procedures; creating timed agendas and learning outcomes; calculating credit hours; conducting debriefs with instructors; creating communication materials; auditing events; analyzing feedback and implementing continuous improvement ideas; and complying with new engagement and participation tracking requirements.
• Undertake activities related to offering CPE credits for on-demand programs.
• Develop a thorough knowledge and understanding of APPA’s membership and education programs. 
• Serve as a key point of contact for instructors, members, and vendors.

• Degree from a four-year college or university.
• Five-seven years of relevant professional experience.
• Ability to plan, organize and manage adult education programs for professionals.
• Experience in project management and/or event planning, management, and execution. 
• Technologically savvy and experienced with web-related technologies (specifically Zoom).
• Demonstrated organization, project planning, time management skills, and ability to prioritize work and multi-task in a deadline-oriented environment.
• Ability to demonstrate innovation and adaptability, able to identify and implement new ideas.
• Proficient in Microsoft Office applications (specifically Outlook, PowerPoint, Word, and Excel and Microsoft Teams). 
• Clear and effective communication skills, attention to detail, and ability to initiate activities.
• Strong interpersonal and communication skills, with a proven ability to foster relationships with internal teams and external customers.
• Excellent customer service skills.
• Association or non-profit organization work experience preferred.
• Experience in adult education and training or event planning environments preferred.
• Virtual events experience preferred.
• Experience with virtual event platforms, online collaboration tools and technologies (survey tools, data entry/database management, and project management tools) preferred.

In addition to a highly competitive salary and bonus program, APPA offers a robust benefits package to include a comprehensive health and wellness package, 20 days of PTO accrued in the first year, 401(k) match and additional contributions, and more!

APPA is committed to fostering an environment of diversity, equity and inclusion. This commitment pertains to our internal policies and staff expectations but also extends out to the wider public power community. As part of our strategic plan, we aim to assist members in meeting workforce challenges—including attracting and retaining a diverse, equitable, and inclusive workplace culture—through offering educational programs, developing resources, and serving as a platform for the public power community to exchange ideas and best practices.