Job description

We are seeking a dedicated and customer-focused individual to join our team as a Remote Customer Support Advisor. In this role, you will assist clients in planning and booking exceptional sports trips to various global destinations. If you are passionate about delivering outstanding customer service and enjoy helping others with their travel needs, this position is an excellent opportunity for you. As a Remote Customer Support Advisor, you will guide clients through the research and booking process, ensuring they have seamless and well-organized travel experiences.

Key Responsibilities:

Communicate with clients to understand their travel preferences and provide tailored recommendations on destinations, transportation options, accommodations, and overall trip planning.
Coordinate and arrange transportation, lodging, travel insurance, and additional services to create comprehensive travel itineraries.
Use effective communication and service techniques to present clients with appealing travel packages, including event tickets, hotel stays, airline reservations, and car rentals.
Offer exceptional customer support throughout the booking process, responding to inquiries, resolving concerns, and ensuring a smooth travel planning experience.
Maintain accurate and organized records of client interactions, travel arrangements, and other relevant details.

Qualifications:

Must be at least 18 years old.
Authorized to work in the United States.
Strong communication skills with a customer-oriented approach (sales experience is a plus).
Access to a smartphone with internet connectivity (a laptop is recommended but not required).
Previous experience in customer service or hospitality is beneficial but not mandatory.

Benefits:

Flexible work schedule.
Exclusive travel discounts.
On-the-job training.
Employee perks and incentives.
Remote work environment.
Competitive compensation structure with performance-based incentives.

Work Environment:
This is a fully remote position, allowing you to work from the comfort of your home. You will be part of a collaborative team that values excellent customer service.

Application Instructions:
If you are excited about helping clients create memorable travel experiences and meet the qualifications outlined above, we encourage you to apply.

Required profile