Business Analyst - Digital Health

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BUSINESS ANALYST – AGILE HEALTH
Department Digital Health
Reports to Agile Health Leadership
Job Profile
Mgmt Level Junior Individual Contributor
FLSA Status Exempt
Date of Last Revision 2/06/2024

THE ROLE
The primary responsibility of the Business Analyst will be as a subject matter expert on the Agile Health engagement platform, which will include gathering detailed requirements, translating those requirements into a functional technical specification, and implementing them as part of successful system configuration for both new and existing clients. A key responsibility shall also include the development of documentation around existing processes and workflows within the platform. The business analyst serves as a liaison for the development team for application enhancements to ensure all requirements are met. Participation and proficiency in in a variety of testing methodologies, documentation and communication of the results are also essential. Candidates should be highly organized and have well developed writing and analytical skills and be able to explain difficult concepts to non-technical users.
Agile Health, Inc. is a rapidly growing mobile health engagement and behavior change company. We are leaders in leveraging text messaging and other mobile/digital technology to craft and deliver longitudinal coaching programs. Our programs help participants acquire the knowledge, motivation, and behavioral skills to effectively manage their chronic condition(s), recover from a hospital stay, or achieve a targeted health objective like tobacco cessation, weight loss or diabetes prevention. We serve a variety of clients across multiple market segments, including regional health plans and health systems, large physician groups and large employers.

The Role

The Business Analyst provides technical and process analysis, system design and build services to successfully drive internal initiatives. The analyst reviews, analyzes, and evaluates business systems and operational needs along with documental requirements, scopes and objectives. The business analyst will coordinate with departmental heads, executives, and other stakeholders to streamline processes, enhance productivity, and improve operational effectiveness.  Additionally, this role assists other departments by facilitating change management efforts once projects become operational.

Key Responsibilities

The Business Analyst will be responsible for, but not be limited to:

• Determine operational objectives by studying business functions, gathering information, and evaluating output requirements and formats
• Construct workflow charts and diagrams, studying system capabilities, and writing specifications
• Improve systems by studying current practices and designing modifications
• Recommend controls by identifying problems and developing improved procedures
• Define project requirements by managing project milestones, forming project teams, and establishing project budgets
• Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions
• Prepare technical reports by collecting, analyzing, and summarizing information and trends
• Validate resource requirements and develop cost estimate models
• Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments and programs of the client group
• Interpret, evaluate, and interrelate research data to develop integrated business analyses and projections for incorporation into strategic decision-making
• Interview key stakeholders and lead workshops with business users and subject matter experts to elicit requirements, understand existing business processes, and develop functional designs
• Drafting business requirements documentation
• Perform daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports
• Understand and communicate the financial and operational impact of any changes
• Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes
• Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement
• Conduct insightful, ad hoc analysis to investigate ongoing or one-time operational issues
• Leading small to medium-sized process improvement projects
• Following PMO and IT process and utilizing tools, such as prioritization, quality assurance, and change management
• Facilitating change management of operational projects and mentoring others across the business-on-business analysis practices
• Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience

• Bachelor’s degree or equivalent experience 
• 3+ years of business analysis or project management related experience
• Experience with the Microsoft Suite, including Visio and SharePoint
• Exceptional analytical skills with a keen attention to detail;
• Well versed in the decomposition and validation of business requirements
• Use case and workflow analysis, process analysis including “to be” and “future state” analysis and documentation,
• Experience in performing functional design, gap analysis, proactive risk assessment, and issue management
• Strong written and verbal communication, including the ability to adapt communication styles and strategies to the audience 
• Ability to plan and manage multiple projects and priorities
• Ability to impact operations and effect change without being confrontational
• Ability to conduct data analysis to inform business decisions
• Detail oriented, analytical, and inquisitive
• Extremely organized with strong time-management skills
• Application design and build experience, preferred

Additional details

• Most projects will have a remote/hybrid model but some may require occasional travel up to 25% of the time

• Special focus given to candidates within the Canadian Atlantic Provinces