Sales Operations Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Sales Operations Manager
Department & Team: Revenue Operations
Reports to: Sr. Director, N. America Sales Operations
Location: Remote
Summary:

Genesys is seeking an experienced Sales Operations Manager to support multiple North American markets. This role is critical for driving operational execution across the field organizations, including the Field Sales Teams, Sales Engineers, Overlay Specialists, and Channel Partners. Primary responsibilities include leading the business management cadence, establishing consistency in Lead to Cash processes, creating business performance insights, executing fiscal planning activities (e.g., territory design and quota-setting), optimizing sales productivity and evaluating sales capacity to support the GTM design.  The successful candidate will not only possess a broad understanding of sales, channel & alliances, and business operations within the Enterprise Software industry but also must communicate effectively with field sellers, sales executives and back office functional leaders. This role requires a candidate that is data-driven, self-motivated, sales business application savvy, intellectually curious, a fast learner, detail-oriented, and able to move quickly with limited direction and supervision.

Overview

 The Sales Operations Manager is the key business partner to multiple subregional Sales VPs and back-office revenue operations teams. This role is expected to have outstanding analytical and problem-solving skills and can evaluate high volumes of information and data to support a rapidly changing organization. Specifically, the position is a hands-on, individual contributor role that will provide strategic and operational support to the Sales, Sales Engineering and Specialist, and Partner organizations. The role will be expected to drive repeatability, predictability, and scalability across the business while partnering closely with cross-functional teams to execute the GTM strategy, Sales segmentation, territory design, quota setting, sales process, and KPI objectives. The Sales Operations Manager will need to build strong relationships with sellers, specialists, and their leaders to become a trusted advisor and key contributor in exceeding both short and long-term financial goals.

Responsibilities

·         Establish and maintain operating cadence/rigor across Sales, Sales Engineering/Specialists, and Partner functions to ensure the health of the business in achieving key performance metrics.

·         Conduct in-depth business analysis and develop a deep understanding of key value drivers to identify growth opportunities and risks. Develop key insights for executive-level presentations in support of critical business decisions.

·         Drive cross-functional initiatives to accelerate productivity across the field, accelerate Genesys’ transformation to a cloud-first subscription model and achieve overall corporate objectives.

·         Present insights and recommendations to senior leadership and drive the “follow-through” of those recommendations to ensure smooth execution with a diverse array of cross-functional partners.

·         Partner with Field leadership teams, Finance, and Revenue Operations specialists to accurately forecast near and long-term sales revenue and productivity.

·         Work cross-functionally to drive Annual Fiscal Planning & Execution including org structure design, financial goal setting, quota setting, and market segmentation.

·         Support executive deliverables such as Pipeline and Forecast Reviews, Quarterly Business Reviews, progress on Objectives & Key Results, and more.

Requirements

·         8+ years of experience in a senior sales operations role with deep domain expertise in territory planning and GTM analysis, quota setting, sales capacity and productivity modeling, business performance analysis and Salesforce CRM.

·         Demonstrated success in driving operational rigor and excellence while building trusted relationships with key stakeholders to maximize sales productivity and remove friction from operational processes.

·         Experience managing operations for a regionally distributed team of field sellers for at least 3 years. 

·         Possesses business acumen with strong analytical and intuitive problem-solving skills.

·         Gathers and uses data strategically to create improvements, inform key business decisions, persuade others, and solve problems.

·         Works effectively in an unstructured environment requiring new perspectives and creative approaches. Able to see the big-picture while also being hands-on and in command of the details.

·         Desire to take on the tough projects and challenges to support the growth of the business.

·         Ability to be highly productive with minimal oversight from senior management.

·         Sets goals and consistently delivers results. Takes responsibility for actions and outcomes.

·         Able to speak and present complex topics in front of the Leadership team with crisp and concise delivery.

·         Strong interpersonal skills with demonstrated ability to present technical content to general audiences.

·         Ability to manage multiple competing priorities in a cross-functional environment.

Preferred requirements:

·         Prior experience with a fast-growth enterprise software company is highly preferred.

·         Experience with Clari, Anaplan, and SaaS/Cloud business operations a plus

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.