National Account Manager - Retail

Salary: £45,000-£60,000

Bonus: Up to 30%

Type: Permanent, Full-time

Hours: Mon-Fri 09:00-17:00 (some flexibility required)

Location: Remote

Position Summary

As a National Account Manager - Retail, you will be responsible for penetrating and maintaining relationships with Strategic Accounts and National Key Accounts within the retail sector.

Key Responsibilities

• Effectively manage existing Strategic and National Key Account Customers - increasing business via churn prevention and cross-selling i.e. increase of current penetration / share-of-wallet with existing customers
• Responsible for onboarding new Business wins (Strategic/National Accounts); effectively managing the rollout alongside sales support to optimise customer satisfaction.
• Deploy sales and service model for each account delivering customer satisfaction with optimum cost to serve
• Working in collaboration with the Field and Internal Sales Teams, to ensure that account and call objectives are delivered consistently and to a high standard across the Customers estate
• Ensure an up-to-date account plan for each Account aligned to customer objectives and reviewed as part of the quarterly business review
• Coordinate account development activities with sector leader, Commercial Lead and Commercial Business Partner
• Manage both a direct and indirect route to market approach on behalf of the end customer.
• Ensure utilisation of remote sales tools and encourage service teams to utilise remote service tools to ensure efficient service
  
  

Experience, Knowledge & Skills

• Experience in Retail Account Management (Essential).
• Experience of renegotiating national contracts (Essential).
• Excellent communication and influencing skills.
• Ability to adapt, be persistent and have an ambition to succeed.
• Experience of the cleaning/hygiene industry (Desirable).
  
  

Benefits Package

• Vehicle: Fully expensed company vehicle.
• Annual Leave: 25 days (increases with length of service).
• Pension Scheme: Employee 3% & Employer 5% or Employee 4% & Employer 6%.
• Accident & Life Insurance: 1x annual salary to 4x annual salary (Linked to Employee Pension contribution %).
• Enhanced Maternity and Paternity Pay.
• Cycle to Work Scheme.
• PerkBox: Employee Discount and Wellbeing Platform.
  
  

Diversey, a Solenis Company

We are relentlessly pursuing our purpose to go beyond clean to take care of what’s precious. In today’s world of increasing resource scarcity - including water, energy, materials, and labour - we need to achieve more with less for the well-being of today’s generations and for future generations.

We stand behind every committed leader and employee of our customers, across all levels of the organisation. We stand with the buyer, the chef, the building service contractor, the food processing manager, the nurse, the doctor, dairy processor, the hotel cleaner, head teacher, the store manager and many more who understand that hygiene and infection prevention are imperative to their business, their customers, their reputation, and the environment.

Our determination to take care of the precious resources on our planet and our genuine care for our people, customers, and the environment set us apart. Over the course of 100 years, we have continued to refine our suite of solutions, which combines patented chemicals, dosing and dispensing equipment, cleaning machines, services, and digital analysis.