Job description

UPS Field Service Engineer – Remote Job Summary

Our Field Service Engineers hold a critical customer-facing role to ensure our customers' needs are exceeded and are responsible for the troubleshooting and preventative maintenance of UPS systems, AC/DC Rectifiers, Batteries, and Power Distribution Units (PDU’s) at various customer sites.

UPS Field Service Engineer – Remote Responsibilities

Commission, maintain, and provide emergency support for power electronics at customer sites within the designated geographic area
Perform preventive maintenance, equipment start-ups, field modifications, and/or battery replacements
Participate in the development of Methods of Procedures (MOP), when required
Participate in regular training sessions held at company headquarters utilizing test equipment to enhance troubleshooting skills
Discuss problems related to maintenance or operation of equipment, with in-house and OEM technical support, when necessary
Communicate with customer site personnel to keep them apprised of all onsite or equipment-related issues

UPS Field Service Engineer – Remote Position Requirements

3-5 years working in the critical power industry with UPS, DC Power Systems and/or OEM experience
Previous military experience in electronics or avionics – or – a 2-4 year technical degree or certificate
Advanced ability to troubleshoot faults to component level on equipment such as UPS systems, batteries, DC power systems, PDU’s, Inverter Systems, etc.
Knowledge of equipment manufacturers (OEM) specifications
Capable of utilizing hand tools and test equipment to perform work
Excellent verbal & written communication skills
Extremely customer service-oriented
Ability to work independently and resourcefully with good initiative and discipline
Must be able to perform repeated bending & lifting of up to 100 pounds during certain services
Must possess a valid driver’s license and maintain a fully insurable status
Must be willing to travel, work nights and weekends when necessary, and be available for on-call readiness 24/7 with occasional periods of extended travel.
Must be willing to apply for Security Clearance with the US Federal Government.

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