Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The TTEC Digital AWS Practice is seeking a Solutions Architect to join our team. This is a remote role based in Australia.

Reporting to the VP of Sales, as an experienced Solutions Architect you will help develop leads and build partner relationships in support of our business development efforts. Your knowledge and experience in Cloud contact center, intelligent automation, digital channels, journey orchestration, voice self-service and conversational Bot solutions will be the key for success. We offer a highly competitive compensation package that includes a base salary and quarterly upside earning potential.

What you will be doing:

Develop Leads and Partner Relationship:

Develop and maintain relationships with key vendor partners such as AWS, Salesforce, Zendesk and other related Contact Center technology vendor or service providers

Leverage relationships and sales track record to obtain leads from partners through direct communication, and coordination with TTEC Business Development Managers

Participate in initial data gathering and lead qualification with the prospective Client

Develop Business / Technical Needs:

Participate in client requirements discovery meetings with Senior Business and/or IT Execs down through Middle Management and/or Analysts

Leverage TTEC’s Solutions Framework in informal requirements meetings or facilitated workshops

Document critical business and/or IT requirements and “compelling events” requiring the client to make a change

Develop Solution Design / Configuration / Viability:

Conduct solution design meetings with partners and/or client personnel to confirm solution scope and the design required to fulfill requirements

Develop detailed design solutions including bill of material configurations, logical call flows, and architecture diagrams

Communicate and collaborate with delivery teams to develop timeline and staffing professional services’ estimates

Develop ‘Solution Review’ presentations

Participate in field Professional Services and Managed Services communications with partner Product Managers to resolve pre-sales design and configuration questions

Develop and Present Solutions to the Client / Support Deal Closure

Develop Proposals and SOWs using standard TTEC templates

Lead product demonstrations to Client, coordinating with TTEC and Vendor demo leads to ensure what is demonstrated highlights TTEC’s story and meets the client’s requirements

Provide a lead or major contributor technical role for RFP Response Development

Coordinate preparation of materials and manage to completion the partner and internal Bid Assurance processes.

Participate in Client Meeting Solution Reviews – together with TTEC and partner personnel

Contribute to ROI Business Case Analyses

Provide insights on product improvements, TTEC process improvements, template development, etc.

Provide insights on competitor service offerings

What skills you will bring:

5+ years presales experience designing complex Cloud contact center, intelligent automation, digital channels, journey orchestration, voice self-service and conversational Bot solutions

AWS ecosystem experience is recommended, but not a must have requirement.

Ability to think critically and logically articulate technical recommendations into customer business value – both verbally and through compelling presentations and proposals

Ability to travel up to 30%

We offer an outstanding career development opportunity, a competitive base salary, opportunity to earn a quarterly team bonus and full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client delivery, support and satisfaction.

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