At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.
CRM Administrator
As a CRM Administrator, you will play a crucial role in supporting our Pharma and Medical teams by providing first-level support and ensuring the efficient functioning of our CRM Veeva system. You will be responsible for handling tickets, developing system functionalities, creating reports, and advocating for best practices within the CRM environment. This position offers a unique opportunity to maintain continuity and uphold the high standards of our CRM processes during a transitional period.
Your Tasks and Responsibilities:
- Provide first-level support for Pharma and Medical use, including ticket handling (sync issues, solving errors), raising JIRA (product enhancements, BUG reporting), and constant cooperation with Global Support (ticket solving and data quality calls);
- Develop the CRM Veeva system by requesting new functionalities, testing implemented features, providing translations, and informing users about upcoming/implemented changes;
- Work with additional Veeva dedicated modules such as DMAC and Align;
- Create reports, extract data from Veeva, and deliver it to the CEE DSAA Team or business users;
- Advocate for the CRM solution, foster knowledge and best practices, and encourage the use of new functionalities;
- Ensure that business processes are correctly reflected in the CRM systems by co-developing system enhancement plans and implementing them properly;
- Monitor and manage local digital platforms and processes as support for the MSO Digital Solutions Expert.
Who You Are:
- Bachelor's degree in computer science or equivalent qualification;
- Working experience as a CRM system administrator and first-line support;
- Knowledge of digital platforms, tools, and techniques implemented in Bayer Pharma Division;
- Ability to develop and implement innovative ideas and creative concepts;
- Ability to work independently with minimal guidance, determine own priorities, and monitor resources within own work;
- Strong communication skills with excellent English, both written and spoken, and proficiency in the local language where the role is established (Poland).
Note: This position is a temporary contract designed to ensure continuity and maintain the high standards of our CRM processes during a transitional period.
| YOUR APPLICATION | ||||
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Bayer welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination. Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below. Bayer offers the possibility of working in a hybrid model. We know how important work-life balance is, so our employees can work from home, from the office or combine both work environments. The possibilities of using the hybrid model are each time discussed with the manager. |
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| Location: | Poland : Mazowieckie : Warszawa | |||
| Division: | Pharmaceuticals | |||
| Reference Code: | 839264 | |||
Location:
Poland : Mazowieckie : Warszawa
Division:
Pharmaceuticals
Reference Code:
839264
