Trade Deductions Analyst

Position Description

The Trade Deductions Specialist will be responsible for managing customer deductions, resolving trade-related issues, and ensuring accurate financial transactions within the company's accounts receivable process. This role will collaborate closely with cross-functional teams, including Sales, Customer Service, and Operations, to effectively manage trade deductions, ensure compliance with trade promotion agreements, and identify trends or discrepancies that may impact financial performance.

The Weleda North America head quarter office in Irvington, NY (20 miles North of New York City). This role will be working remotely and qualifies for a flexible work schedule.  Weleda NA prides itself as an Equal Employment Opportunity Employer and heighten its success by channeling diversity in our work teams. Diversity is a key ingredient for constructing strong futures based on common goals and it is far more than just a corporate responsibility. Leveraging the power of our differences helps Weleda to better serve and deliver the ultimate experience to our increasingly diverse clientele.

Specific Responsibilities

• Trade Deductions Management:
• Research, validate, and clear trade deductions, including overages, freight, returns, promotions, and other non-promotional deductions.
• Ensure timely and accurate entry of trade promotions into ERP system (e.g., Sage X3), maintaining compliance with established business processes.
• Resolve unauthorized deductions and submit disputes within the customer’s dispute window.
• Identify trends at the customer level and provide actionable insights to internal teams to improve deduction management processes.
• Collaborate with Sales, Broker Partners, and Customer Service teams to address and resolve discrepancies in deductions.
• Accounts Receivable & Financial Processing:
• Manage cash applications, invoicing, and AR aging to ensure the timely collection of outstanding payments.
• Process credit memos for deductions and accurately maintain customer account balances in ERP systems (e.g., Sage 300).
• Prepare monthly and ad-hoc reports for internal teams, highlighting deductions trends and potential areas for improvement.
• Maintain detailed records and supporting documentation in Telus and other internal systems for audit and compliance purposes.
• Cross Department Collaboration & Problem-Solving:
• Partner with Sales, Operations, and other departments to identify and implement solutions for recurring deduction issues.
• Monitor customer deduction patterns and communicate trends to upper management and sales teams for strategic decision-making.
• Assist with special projects as needed and contribute to process improvement initiatives.
• Customer Relationships & Communication:
• Build and maintain strong working relationships with key stakeholders both internally and externally.
• Communicate effectively with customers to resolve deduction-related inquiries and disputes, ensuring customer satisfaction while protecting company interests.
• Alert upper management and Sales of customer trends or recurring issues that may require attention or strategic changes.

Necessary Technical Skills and Prior Experience

• Education: Preferred Bachelor’s degree in Finance, Accounting, or related field.
• Experience:
• Minimum of 5 years of experience focused on Trade Deductions and Accounts Receivable within the CPG industry. 
• Familiarity with major retailers (Amazon, Target, etc.), distributors (UNFI, KeHe, etc.), and trade promotion management systems (Sage 300 a plus).
• Strong analytical, problem-solving, and organizational skills.
• Proficient in Microsoft Excel, including pivot tables, VLOOKUPs, and data analysis.
• Skills:
• Detail-oriented with excellent time management skills to handle multiple tasks and deadlines in a fast-paced environment.
• Strong communication skills with the ability to collaborate effectively across functions and interact with customers.
• Ability to work independently, with minimal supervision, and take ownership of responsibilities.

Additional Information:

• Candidates must be eligible to work in the United States.
• Although Weleda NA is committed to a 100% Remote work environment, we do meet as a company and/or as a department a few times a year.

The anticipated base salary range for this position is $80,000-$95,000. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition, Weleda offers a variety of benefits to eligible team members, including health insurance coverage, 401k, paid leave programs, 20 vacation days, paid holidays, generous employee discount and others. Many of these benefits are subsidized or fully paid for by the company. A background check will be required for this role.