Account Manager - Boston

About Topsort: The #1 Retail Media Infrastructure Company

We empower omni-channel retailers, marketplaces, and delivery apps in 40+ countries with AI-driven, privacy-first ad tech—helping them scale and optimize retail media like never before.

At Topsort, we’re customer-focused, product-led, and committed to privacy by design. Our mission? To make advertising smarter, intuitive, and actually cool—without the creepy tracking (except for chocolate chip cookies 🍪).

We’re redefining e-commerce growth with our next-gen media infrastructure:

🔹 Democratizing auction-based ad tech—the backbone of Amazon, Google, and Meta ads
🔹 AI-powered, privacy-first advertising using cutting-edge machine learning

About the Role

We’re on the hunt for a driven, strategic, and sharp-witted Account Manager to be the face and voice of Topsort’s cutting-edge retail media APIs and products.

In this role, you won’t just be managing accounts—you’ll be shaping the future of retail advertising by working alongside some of the biggest retailers, marketplaces, and delivery apps in North America.

Your mission? To drive sales, build lasting partnerships, and fuel growth in a fast-moving, high-impact environment.

 Key Obligations

• Client Relationship Management: Build and maintain strong, long-term relationships with key clients in the retail media sector. Serve as the primary point of contact, ensuring client needs and expectations are met.
• Onboarding & Training: Guide new clients through onboarding, ensuring they understand and effectively use the software. Provide ongoing training and support to maximize platform adoption.
• Upselling & Revenue Growth: Analyze client needs to identify upsell opportunities. Develop and present proposals that demonstrate value, set and achieve revenue targets, and drive increased ad spend and account growth.
• Strategic Advising: Act as a trusted advisor, providing insights and recommendations to optimize clients' retail media campaigns. Stay updated on industry trends to offer value-driven advice.
• Issue Resolution: Address client concerns proactively, collaborating with internal teams (data science, product, sales) to resolve issues efficiently.
• Cross-Functional Collaboration: Work closely with sales, marketing, product, and support teams to ensure client success. Share best practices with the global account management team.

Requirements

• Education & Skills: Bachelor's degree or MBA, preferably with a technical background. Strong communication and interpersonal skills.
• Retail Media Expertise: Proven experience in account management within retail media or advertising. Familiarity with relevant technologies.
• Sales & Strategy: Ability to identify and pursue upselling opportunities, strategic thinking, and problem-solving skills.
• Entrepreneurial Mindset: Independent and team-oriented, with strong organizational and time management skills.
• Technical Fluency: Comfortable working with technical solutions and translating technical capabilities into retailer-friendly language.

These responsibilities and skills ensure the Account Manager can effectively support and grow the company's presence in the local market, drive client success, and contribute to the overall growth strategy.

What is it like to work at Topsort?

If you’re feeling like just another cog ⚙️ in the machine—where decisions are made above you, impact feels diluted, and you’re competing internally as one of thousands—then it’s time for a change.

At Topsort, your ideas don’t get lost in layers of approval. You’ll have direct access to C-level leaders, the ability to make real impact fast, and the chance to shape the market at an accelerated pace. We only hire the best—people with a sports spirit, a shark mindset, and a drive to win externally while collaborating internally.

• Direct and Speedy: We give candid feedback, push each other to set higher goals and produce more impact by always thinking “how do we do this faster and better”
• Embrace a Sports Team Mentality: We are all helpful and collaborative internally. You are ultimately surrounded by just different people that are all here to help you get the job done and shine as team.
• Constant Improvement: The best way to grow is by doing, Topsort team is made of action-driven, intelligent, and curious individuals who are constantly seeking improvements and reinventions that lead to be a better output and never content with the status quo.
• Silicon Valley to the World: We were born in the pandemic by Stanford and Harvard alum cofounders who offers remote-working options with co-working memberships and (at least) once a year in person offsite gathering.
• Valued for Your Individuality: From personalized birthday gifts to work anniversaries, and management training program or in-person gatherings or career talks and mentorships, part-time DJs and tik-tok vloggers are also commercial leaders and technical staff at Topsort. We don’t take management with a cookie cutter approach - but rather we cherish your quarkes and think it makes us stronger.

Topsort is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.