Job description

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

We are seeking a Senior DevOps Engineer who will play a critical role in owning, managing and growing Kafka streaming clusters for 8x8.

This is your opportunity to join an exciting business that is experiencing significant transformation. You’ll collaborate closely with internal and cross-functional teams to standardize data streaming and caching solutions enabling self-healing, rapid autoscaling functionality across hybrid cloud deployments across the world. You will have the opportunity to work on cutting-edge technologies and on business-impacting products.

Responsibilities:

Kafka/Redis Deployment Management: Deploy, configure, and maintain Kafka/Redis clusters to ensure high availability and performance.
Implement and manage security best practices, including SSL/TLS encryption and authentication mechanisms.
Monitor Kafka/Redis clusters, identify issues, and troubleshoot problems to ensure seamless data flow.
Optimize Kafka performance by tuning configurations and managing partitions and topics.
Plan and execute Kafka version upgrades and apply patches following the change process.
Develop and maintain disaster recovery plans and backup strategies for Kafka clusters.
Work closely with application and operations teams to support Kafka-related projects and initiatives and lead the onboarding process for new data streams.
Create and maintain documentation relevant to the tasks: ex. Deployment manuals, architecture diagrams, etc.
Participate in technical escalations and on-call rotation.

Requirements:

B.S. degree in Computer Science or relevant field experience.
4+ years hands-on experience with designing and operating large scale Kafka and Redis clusters deployments (Kafka brokers, Zookeeper, MSK, ElastiCache, Valkey, Confluent, Strimzi and related technologies.)
Detailed understanding of infrastructure operations and in-depth knowledge and experience around data platform solutions hosted in VMware, Kubernetes or running on managed services.
3+ years of experience with DevOps technologies, cloud-based provisioning, monitoring, and troubleshooting (preferably in AWS).
Extensive experience in orchestration and automation: ex: Terraform, K8S, CloudFormation, Ansible, CI/CD concepts and tools.
Highly proficient in administering Linux environments (Ubuntu/RHEL), including configuration of networking and security.
Demonstrable expertise around specifying, designing, and implementing system health, performance monitoring tools, and software management tools for 24x7 environments.
Strong debugging and systems analysis skills around identification and rapid issue resolution.
Scripting skills including bash, python, etc.
Excellent communication skills and the ability to work well in a geographically dispersed team.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Required profile