Offer summary

Qualifications:

High School Diploma or Equivalent required; Bachelor's degree in psychology, Social Work, Counseling or related field preferred., 6 months experience in a call center or customer service role., Knowledge of mental health disorders, treatment options, and community resources is essential., Strong verbal and written communication skills, along with the ability to maintain confidentiality..

Key responsabilities:

Answer incoming calls related to mental health inquiries and gather necessary information from callers.

Conduct initial mental health screenings and provide referrals to appropriate outpatient services.

Maintain accurate records of all interactions and generate reports as required.

Ensure a compassionate approach in all interactions and address concerns from callers professionally.

Job description

Description

The Scheduler plays a crucial role in the initial assessment and coordination of mental health outpatient services for individuals seeking assistance. This position operates within a call center environment, addressing incoming inquiries, conducting preliminary screenings, and ensuring individuals are connected to the appropriate mental health resources.

Inbound Call Management:

Answer incoming calls related to mental health inquiries promptly and professionally.
Gather necessary information from callers to determine the nature and urgency of their needs.

Preliminary Screening:

Conduct initial mental health screenings to assess the caller's immediate needs and risk factors.
Utilize standardized assessment tools or protocols to evaluate the severity and nature of mental health concerns.

Resource Coordination:

Provide referrals to appropriate outpatient mental health services based on the caller's needs and location.
Collaborate with internal teams and external agencies to ensure timely and appropriate service connections.

Documentation and Reporting:

Maintain accurate and confidential records of all interactions and assessments.
Generate reports as required by organizational policies or regulatory standards.

Continuous Learning and Training:

Stay updated on mental health resources, services, and best practices.
Participate in ongoing training and professional development opportunities.

Customer Service Excellence:

Ensure a compassionate, empathetic, and non-judgmental approach in all interactions.
Address any concerns or feedback from callers with professionalism and sensitivity

Other Duties: Responsible for performing other duties as assigned by leadership..

Requirements

POSITION QUALIFICATIONS

High School Diploma or Equivalent – Required

Bachelor’s degree in psychology, Social Work, Counseling or related field – preferred

6 months experience working in a call center or customer service role

Knowledge of mental health disorders, treatment options, and community resources.
Strong communication skills, both verbal and written.
Ability to maintain confidentiality and handle sensitive information with discretion.
Proficiency in using call center software and database systems.
Empathy, patience, and a genuine desire to help individuals in need.